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Better Customer Experiences = Better Business

As every consumer knows, when it comes to brand differentiation, the customer experience is key. Let’s take a look at the supporting facts:

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It is 5x more costly to get new customers than to retain existing ones—making a positive customer experience a must. (Forbes)

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The customer experience is overtaking price and product as the LEADING brand differentiator. (Walker Information)

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When partners improve retention rates by >5%, it results in a ~25% increase in profitability. (Bain & Co.) (BCG)
  • WHY INVEST
    in a customer success practice?

    To support their digital transformations, customers are increasingly moving toward Software as a Service (SaaS) and recurring offers. These tools provide customers with remarkable value, as they don’t require the same up-front (and often very expensive) investments that typical hardware-led solutions do. Further, they make it easier for customers to abandon suppliers who don’t help them realize their desired business outcomes.

    For sellers, this presents a HUGE opportunity—by delivering value-added services after a customer’s initial purchase, we can help customers achieve their business goals, together in a long-running partnership.

  • Cisco Customer Experience

    Of course, taking full advantage of the software, SaaS, and services opportunity requires deep technical expertise—and Cisco’s architecture specializations already have you covered there. Recognizing your current expertise and helping you develop more, the Customer Experience Specialization can help you build and expand your customer success practice by adopting a lifecycle approach to selling. Powerful elements of the offering include:

    icon-success-white
    Customer success practice development
    Build a high-margin customer success practice that doubles software growth and boosts recurring revenue by 20%.
    icon-insight-white
    Access to resources and training
    Leverage a range of valuable resources that can boost your business and expand your team’s knowledge and skill set to support enhanced customer success.
    icon-cycle-white
    Incentives that can be earned throughout the lifecycle
    By driving use, adoption, expansion, and renewals of software and services, you can receive financial rewards throughout the lifecycle.
  • Why sell Customer Experience through ScanSource?

    At ScanSource, our Customer Experience (CX) strategy is to provide all the support you need to help your customers realize the full value of their technology solutions. Our CX goals include removing potential barriers to adoption, exploring cross-sell and upsell opportunities, and accelerating your customers’ success while driving your profitability and growth.

    To ensure that your customers are adequately using Cisco’s software in their production networks, taking full advantage of the powerful features of their chosen Cisco solutions, and realizing the successful business outcomes they desire, leverage ScanSource’s CX certification and delivery capabilities today.

    To get started, check out our profitability calculator to see how CX can help you increase your revenues and profits.

    Calculate Your Opportunity

  • Ready to get started implementing CX?

    With ScanSource, you don’t have to go it alone—we’re here to support you throughout the process. In fact, our dedicated Supplier Business Development Specialist Monique Hodges is your go-to resource for all things CX.

    Schedule a meeting with Monique today.

    Schedule Now

WHY INVEST
in a customer success practice?

To support their digital transformations, customers are increasingly moving toward Software as a Service (SaaS) and recurring offers. These tools provide customers with remarkable value, as they don’t require the same up-front (and often very expensive) investments that typical hardware-led solutions do. Further, they make it easier for customers to abandon suppliers who don’t help them realize their desired business outcomes.

For sellers, this presents HUGE opportunity—by delivering value-added services after a customer’s initial purchase, we can help customers achieve their business goals, together in a long-running partnership.

Cisco Customer Experience

Of course, taking full advantage of the software, SaaS, and services opportunity requires deep technical expertise—and Cisco’s architecture specializations already have you covered there. Recognizing your current expertise and helping you develop more, the Customer Experience Specialization can help you build and expand your customer success practice by adopting a lifecycle approach to selling. Powerful elements of the offering include:

  • Customer success practice development
    Build a high-margin customer success practice that doubles software growth and boosts recurring revenue by 20%.
  • Access to resources and training
    Leverage a range of valuable resources that can boost your business and expand your team’s knowledge and skill set to support enhanced customer success.
  • Incentives that can be earned throughout the lifecycle
    By driving use, adoption, expansion, and renewals of software and services, you can receive financial rewards throughout the lifecycle.

Why sell Customer Experience through ScanSource?

At ScanSource, our Customer Experience (CX) strategy is to provide all the support you need to help your customers realize the full value of their technology solutions. Our CX goals include removing potential barriers to adoption, exploring cross-sell and upsell opportunities, and accelerating your customers’ success while driving your profitability and growth.

To ensure that your customers are adequately using Cisco’s software in their production networks, taking full advantage of the powerful features of their chosen Cisco solutions, and realizing the successful business outcomes they desire, leverage ScanSource’s CX certification and delivery capabilities today.

To get started, check out our profitability calculator to see how CX can help you increase your revenues and profit.

Calculate Your Opportunity

Ready to get started implementing CX?

With ScanSource, you don’t have to go it alone—we’re here to support you throughout the process. In fact, our dedicated Supplier Business Development Specialist Monique Hodges is your go-to resource for all things CX.

Schedule a meeting with Monique today.

Schedule Now

monique

Ready to get started implementing CX?

With ScanSource, you don’t have to go it alone—we’re here to support you throughout the process. In fact, our dedicated Supplier Business Development Specialist Monique Hodges is your go-to resource for all things CX.

Schedule a meeting with Monique today.