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Cisco Services You Can Count On

Cisco Care Support Services bring the ScanSource experience and collaboration expertise to Cisco services! By purchasing Cisco Care Support for your collaboration hardware, you have access to our on-site, nationwide collaboration experts who love the work they do to support our resellers. That’s right, our Cisco Care team knows its partners – and is an on-site team that you can contact directly, 24/7, to serve as your personal TAC Team when you add Cisco Care Support to your collaboration deals.

ScanSource Cisco Care Support Features

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Comprehensive solutions
Dedicated project management and installation teams that deliver solution designs, including network assessments
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Dedicated support team
Pre-sale engineering, account support, and contract management teams


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Proactive reporting
Contract management and contract support delivered reporting
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Advanced replacement service
RMA process, delivery and collection, EOL statement

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End-to-end implementation
On-site engineers that support implementation by setting up hardware and software, training users, and transferring knowledge
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24/7 online access and support
Around-the-clock access to our team and your existing support tickets, including remote diagnostics, an online knowledge base, and post-sale support assistance

Key Benefits of the Cisco Care Support Services

24 x 7 x NBD software support
Increased brand value White-labeled support under your company name
Domestic, tenured collaboration technical support team
Dedicated account team to streamline discovery processes

To speak to a Cisco Care technical support team member, please contact:

Phone: 215.489.3311 or US Toll Free: 888.492-2734
Video Test #: IP zcare@scansource.com
ZCare email: zcare@scansource.com
Cisco Service: 800.553.2447 (Option 3)


Resources for Cisco Care Support Services