At ScanSource, our goal is to ensure we have stock on-hand to meet your needs. We know it’s important for you to have visibility into available inventory, so that you can better plan for your upcoming orders. In support of this, we have added links to the product information that will display not only current quantity available for you to order today, but also additional information on what we have in total stock and on order, with an easier way to contact our sales team about your specific inventory needs. We hope this will make the ordering process more seamless for you.
 

Clicking on one of the above highlighted links will pop up a form like the below that displays our stocking information. This pop up will also help you contact our team.
 

Once you have added products to your cart, we give you multiple ways you can save them for future use. All of these are available under the Cart Actions in the summary panel.  This panel can be found on the right side of the screen in most web browsers, but will sometimes flow down to the end on tablet or mobile devices.  You can hover over the Cart Actions link to view/select the Save Cart action for all of the following options.



When saving your current cart, there are 2 different options you can select from.  The first is to save it as a Shopping List, which will just keep the items in your cart, without the PO information and shipping address -- This can be useful to store a list of popular items for easy access and re-order in the future.  The second option is to save as a Cart with all PO, shipping address/method and end-user data -- This can be useful if you need to get answers before ordering or just want to get ready for quoting or placing a future order for a customer.  For either option, you will be asked to enter a name (and optional description) for the list, and these will be saved in the Carts and Lists section of your Account dashboard.


If you choose to save the entire cart, you will also have the option to share the cart with other users at your organization, or with your ScanSource sales representative.  This can be useful to get questions adding or special pricing applied before placing the order.  To do this, just check the [Share this cart ...] option before saving.  When you share a cart, the system will ask if you wish to send an email (with link to cart) to any of the people linked to your account -- you are not required to select anyone to for notification in order to share a cart.

We have a provided a Feedback Form under Account /  Resources for you to contact us with any questions or issues that you have.  If you are logged into the site your Customer# and name should auto-populate.  Just enter the email address you would like us to respond to, select the type of issue you are seeing and provide some details about the issue.  Selecting an issue type under [Need Help With] will help to ensure your issue gets directed to team that can best handle it.  However, all of our teams work very closely to respond as quickly as possible to all requests.  

1. Login to E-Commerce
2. Click on Account then select Orders and Invoices and click on Customer Payment Portal
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3. You can also access this link under the Orders and Invoices view by clicking the Customer Payment Portal link at the top



4. This will open a new tab with the Payment Portal



5. To access Invoices or Payment Methods, click Payments



See more detailed instructions on how to add a new payment method here