The Webex AI Agent is a generative AI-powered virtual assistant built into Cisco’s Webex Contact Center. It enhances customer service by automating interactions, understanding natural language, and escalating complex issues to human agents.

Key products:

• Webex Contact Center
• Webex AI Agent
• Webex Suite (AI transcription, summarization)

Sales partner benefits:

• Differentiated customer experience solution
• Reduced handling time and support costs
• Opportunities for managed AI services

What the product does and how AI is integrated:

Webex AI Agent uses NLP, speech recognition, and machine learning to automate tasks like appointment booking and FAQ responses. It also analyzes sentiment and suggests next-best actions. This allows resellers to offer a modern, AI-enhanced contact center solution.

How ScanSource helps:

• ScanSource enables partners to succeed with Webex AI by offering:
• Webex AI demo kits and trial licenses
• Sales enablement and customer pitch decks
• Contact center solution design support
• Partner incentives and promotions
• We help you deliver smarter customer experiences with Webex AI.