Revised February 2023. Policies are subject to change.
-
A
Manufacturer
DOA Period*
Manufacturer's Warranty Terms
Warranty Service
ACTi
Must call manufacturer directly on all DOA issues.
Three-year standard warranty on IP Box, bullet and fixed-dome cameras, video servers, and video decoders
One-year Limited Warranty on IP Cube Cameras and Peripheral Static in Motion Cameras: IP PTZs and IP Speed Domes
Three-month limited warranty on In Continuous Motion Cameras: IP PTZs and IP Speed DomesContact ACTi tech support to troubleshoot or for any questions or problems with ACTi product at
866.410.2284, option 2 for tech support and option 5 for RMA and repair services.
ADTRAN
Reseller must contact ADTRAN directly for DOA units at 888.423.8726.
Five- or ten-year warranty
Contact ADTRAN Technical Support via email at rmarequest@adtran.com or 888.423.8726
AFI
90 days from date of invoice; contact ScanSource customer service at 800.944.2439 x4049 and provide complete details of issue with item
Limited lifetime warranty
Email Dave Hansen at Dhansen@AmericanFiberTek.com or call 732.302.0660
Agora Leather (Ultima Case)
NON-RETURNABLE; Vendor Direct Returns Only; **SATELLITE/CONSIGNMENT VENDOR**
Aiphone
30 days; contact ScanSource Security Tech Support at 800.944.2439 x4129
One-year
Two-year if installed with Aiphone Wirewww.aiphone.com
800.692.0200
Algo
Reseller must contact Algo Technical Support directly
"Algo Technical Support Tel 1-604-454-3792 support@algosolutions.com
Monday to Friday 7:30AM to 3:30PM Pacific Time"
Alien
Direct to Alien
Readers, antennas and other hardware components (excluding tags) - one-year warranty Tags - 180-day warranty Software Media - 90-day warranty (does not include software itself)
www.alientechnology.com
800.372.4160
Allworx
Reseller must contact Allworx directly
Standard warranty is one year. Extended, four-year warranty may be purchased
Contact Allworx tech support at 866.ALLWORX (866.255.9679), option 1, then option 3
Altronix
Within 90 days of delivery to the end user. Contact SS Security Tech Services at (800) 944-2439 ext. 4129.
Limited lifetime warranty (excludes batteries, transformers and enclosures)
718.567.8181
American Power Conversion (APC)
Direct to American Power Conversion (APC)
Two-year warranty
Customer calls APC to receive RMAwww.apcc.com
800.890.4272, option 5, then option 1
APG Cash Drawer
30 days
Vasario and flip-top cash drawer: two-year limited warranty Series 100: three-year limited warranty or five-year limited warranty with online registration Series 4000: five-year limited warranty or lifetime limited warranty with online registration
www.cashdrawer.com
763.571.5000
Arecont
Customer must do the following before any exception return to ScanSource can be approved: 1. Customer must contact Arecont directly on all DOAs, regardless of the time frame so the manufacturer can troubleshoot and decide to approve the claim or deny it. 2. The reseller must complete a support ticket on the Arecont Tech Support portal http://support.arecontvision.com. Once a tech support ticket number is obtained, there are two options for DOA returns available to the customer : A. The customer can choose to return the product to ScanSource, which would require an exception, as long as their claim and tech support ticket number can be validated. Once validated ScanSource can advance replace DOA items if desired by the customer. B. The reseller can choose to return the product directly to Arecont. Arecont will ship a replacement (if any) directly to the customer. If a credit is requested on a direct return then Arecont will provide said credit to ScanSource upon receiving the DOA items from the Reseller, after which ScanSource will then pass the credit to the customer.
Three-year warranty on all products purchased after June 1, 2012.
http://support.arecontvision.com
818.937.0482
Argox
Contact Argox directly at 800.424.0243
800.424.0243
Aruba Networks
Contact HPE directly and get an RMA number. For US HPE Support number: 1-800-633-3600. For US and Canada Aruba TAC: 1-800-WiFi-LAN (Toll free) or 1-408-754-1200.
One year to limited lifetime warranty depending on the product
For US HPE Support number: 1-800-633-3600. For US and Canada Aruba TAC: 1-800-WiFi-LAN (Toll free) or 1-408-754-1200.
AudioCodes, Inc.
Within 30 days, contact ScanSource Tech Support at 877.847.7000 x4095
One-year warranty from ScanSource invoice date. DOA period is within 30 days from invoice date from ScanSource. Contact ScanSource Tech Support to verify DOA status.
Contact ScanSource Technical Support at 877.847.7000 x4095
Avaya
90 days from ScanSource invoice date
Hardware: 12 months from ScanSource invoice date
Software: 90 days from ScanSource invoice dateAuthorized Avaya partners will need to submit their Avaya warranty claims online on support.avaya.com. Instructions here.
Avteq
30 days from invoice date, contact ScanSource Communications Tech Support at (877) 847-7000 x 4095
3 year standard warranty on all items except the PSM-100, which is 1 year warranty
(214) 905-9001
Axis Communications
The customer will need an Axis case number to return a defective part for credit only. The customer will need to go directly to Axis for return if they want a replacement.
888-TEC-AXIS
Axton
NON-RETURNABLE; Vendor Direct Returns Only; **SATELLITE/CONSIGNMENT VENDOR**
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B
Manufacturer
DOA Period*
Manufacturer's Warranty Terms
Warranty Service
Barco
The customer must contact Barco directly.
Three-year warranty + three months to handle "transit time" until install
866-992-2726
https://www.barco.com/en/support
BCD International (dba VSS)
"The customer has to go directly to the vendor. The customer can email the RMA team at RMA@bcdvideo.com. They will need PO or invoice number and the serial number. "
Three and Five-Year onsite warranties with Keep Your Hard Drive
Bematech
30 days
All products: three-year warranty
Exceptions: CD415, LD1000, SB9011D, KB1700 - one-year warranty516.248.0400
Black Box
90 day defective/DOA
Warranty varies based on product category, but all products are warrantied for at least 12 months
Bluebird
"30 days-Call ScanSource Tech Support for troubleshooting RMA/DOA's will be handled directly by BlueBird. Customer should email rma@bluebird.co.kr to begin the process. ALL REPLACEMENTS will come from the vendor."
One year
Bogen
30 days from ScanSource Security invoice date
Three-year warranty; One-year on APS wireless
800.999.2809, option 2
Boom Collaboration
NON-RETURNABLE; Vendor Direct Returns Only; **SATELLITE/CONSIGNMENT VENDOR**
Bosch
90 days from date of invoice
Contact ScanSource Security Tech Support at 800.944.2439 x4129.CCTV (All): Three years (Pan/Tilts - One year, Aegis Super LED/UF LED Illuminators - Five years).
Intrusion Alarm Products - Control Panels and Wireless Products: Three years
PIR and PIR/Microwave Detectors: Five years.
IFAS (all): Three yearsContact Bosch Repair Department at 800.366.2283
Bristol ID
30 days DOA only for Magicard Ribbons. Customer needs to contact SS Security Tech Support at (800) 944-2439 ext. 4129 to verify DOA.
BroadSoft
Within 30 days, contact ScanSource Communications Tech Support at 877.847.7000 x4095
Standard warranty is one year. Customers may purchase an extended, three-year warranty
Contact ScanSource Communications Tech Support for DOA & warranty issues at 877.847.7000 x4095
Brookfield Equinox LLC
90 days after initial delivery date to the end user
"Luxe 8500i series: Manufacturer's warranty is 39 months (15 months for 1st year, 12 months for 2nd year and 12 months for 3rd year)
Luxe 6200 series: Manufacturer's warranty is 15 months (15 months for 1st year)
Extended Warranty, Equinox Care Warranty, and Equinox Care Plus Warranty are available and must be purchased at the time of hardware sale. *Extended time frames vary, please see PM*"
BusyLight
Within 30 days of the ScanSource invoice
One-year standard warranty
Contact Plenom Busylight at 561-953-1866 or mail@plenom.com
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C
Manufacturer
DOA Period*
Manufacturer's Warranty Terms
Warranty Service
Cables To Go
Liftetime
Cables To Go (C2G) provides a lifetime guarantee against defects and labor on all custom and distributed cables. Please note that custom cable assemblies are non-returnable and non-cancellable. Warranties do not apply to damage from misuse or any consequential damages.
www.cablestogo.com/secure/contact/returns
800.506.9607
CBC
30 days; Customer to contact SS Security Tech Services at 1 (919) 230- 8700. TS will obtain an RA number, provide it to the customer, and the customer must then contact CBC to obtain return instructions directly vendor.
North Carolina office 1 (919) 230-8700
California office 1 (310) 222-8600
Cherry Americas, LLC
30 days.
For DOA keyboards, please first contact Cherry at 800.510.1689. Once Cherry has determined the unit is DOA, and provided a case number, you may then contact ScanSource Tech Services in order to start the RMA process.All keyboards: two-year warranty
Warranty Service USA: Gremark Technologies
Warranty Service Canada: Grand Tech Technical Services
cherrycorp.com
800.510.1689
630.705.0900
905.764.5100
Chief
Reseller must call Chief directly at 800.582.6480
Ten-year warranty for non-electrical products
One-year warranty for electrical productsContact Chief directly at 800.582.6480
CipherLab
NON-RETURNABLE; Vendor Direct Returns Only;
**SATELLITE/CONSIGNMENT VENDOR**
CIPI
30 days
One-year
781.993.3224
Cisco
30 days without going through Tech Services.
After 30 days, defective product must have an exception approved by Cisco for product to be returned.
NO RETURNS ON DROP SHIP ORDERS. If the order was shipped directly from Cisco it cannot come back to our warehouse.Aironet Wireless Products: one-year limited warranty
Other products: 90-day to one-year warranty
See warranties listing onlinewww.cisco.com
For warranty information, click here
Cisco Meraki
End customers must contact Cisco Meraki Technical Support directly to resolve defective product issues
Lifetime or one-year warranty. Contact Cisco Merkai for details.
Products deemed to be defective and non-repairable in Cisco Meraki’s determination may be replaced during the warranty period. Please refer end customers to https://meraki.cisco.com/support/#policies:eca
https://meraki.cisco.com/support/
Citizen
30 days
NO DOA return on printheadsCT-S801, CT-S851, CT-S601, CT-S651, CT-S281, CT-S4000, CT-S2000, CBM-1000II, CT-S310, CT-S300, CT-S280, and CBM-291/293 thermal packaged printers; CD-S500, CBM 910II, CBM-920II and iDP3550/51 impact dot matrix packaged printers. PMU-2200/2300, PPU-231, PPU-700 Kiosk printers - three-year warranty
CL-S521, CL-S621, CL-S631, CLP-521, CLP-621, CLP-631, CLP-7200, and CL-S700 series barcode printers (excluding print head, peeler and cutter) - two-year warranty
CMP-30, CMP-20, CMP-10 and PD-24 mobile thermal printers (excluding batteries), CT-S2000 Memory printer without Keylock CT-S2000 Memory printer with Keylock (sku# starting with CTS2000RSM-D32), barcode printer print heads, barcode printer cutters and barcode printer peelers - one-year warranty.
Mobile printer batteries - six-month warranty
Printer Mechanisms, Controller Boards, and all spare parts, Auto-Cutters, Auto Winders, Control Chips, etc. - 90-day warranty
Clearone
Customer must contact Clearone directly.
800.283.5936, option 2Contact Clearone for product warranty information at 800.283.5936
800.283.5936, option 2
Clover Terminals & Bundles
(e.g., Station, station printer)30 days out of box failure
1 Year
https://www.clover.com/help/
(877) 273-8191 or “Call Me” Feature on the Clover device
Clover Peripherals
(e.g., cash drawer, cables)30 days out of box failure
N/A
https://www.clover.com/help/
(877) 273-8191 or “Call Me” Feature on the Clover device
Code
All Code DOAs must go through Code directly. Customer needs to reach out to Code for trouble shooting. If scanner is truly DOA, Code will take care of the replacement.
Code standard warranty
Five years: CR950, CR1500/CR15000 XHD
Three years: CR2600/CR2600 XHD, CR5000, CR6000, and modems
Two years: CR1000/CR1000 XHD
One year: CR4300, CR4400, CR8000/CR8200www.codecorp.com
801.495.2200, option 1
support@codecorp.com
ComCam
30 days
N/A
N/A
Comnet
Customer should work directly with the supplier for any DOA or defective returns. 203.796.5300
Limited Lifetime warranty
INFO@COMNET.NET
203.796.5300 or tech support at 888.678.9427
Computer Instruments
None
90-day warranty
One-year, extended warranty available888.451.0851
Crestron
Within 90 days from delivery to end user, contact ScanSource Communications tech support for DOA and warranty issues at 877.847.7000 x4095
Three years from the date of purchase from Crestron
Disk drives and any other moving or rotating mechanical parts, pan/tilt heads and power supplies are covered for a period of one year
Touchscreen displays and overlay components are covered for 90 daysContact ScanSource Communications tech support for DOA and warranty issues at 877.847.7000 x4095
Custom America
Within 30 days, the customer must have a case number from Supplier. The Partner can contact support@customamerica.com for the case number.
All POS-X products carry a 3 year warranty except for the following:
Fuzion Mobile Device: 1 year warranty
XI3200 Barcode Scanner: 5 year warranty
XR520 Receipt Printer: 5 year warranty
*All POS-X products carry 2-Day Advanced Exchange service free of charge for the length of the warranty. Overnight and Extended warranties are available. For more information visit www.pos-x.com/warrantywww.pos-x.com / (360) 738-8433
CyberPower Systems
Please contact Cyber Power Systems directly
Cyber Power tech support team at 1-877-297-6937 (press 1) or tech@cyberPower.com.
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D
Manufacturer
DOA Period*
Manufacturer's Warranty Terms
Warranty Service
Datacard Group
30 Days - Contact Datacard to obtain a service request number. Once the service request number has been received, contact ScanSource Tech Support.
Camera Packages - one year
Software - 18 months
Card Printers - 18 months800.328.8623
Datalogic, Inc.
All Datalogic DOA claims, regardless of time period, must be validated by Datalogic Tech Support before approval of return. Customer my contact them at (888) 435-7772 or direct at (541) 349-8283 to validate the DOA status. DOA claims validated by Datalogic tech support within 30 days may be returned via RMA. Must provide Datalogic Claim Number in order to process the RMA.
*See Other Pertinent Information column.Mobile Products: 1 year
Gryphon Corded: 5 year
Gryphon Mobile/Bluetooth: 3 year
Gryphon Fixed: 3 year
Heron: 5 year
Touch/TD1100: 5 year
Quickscan QD2100: 5 year
Quickscan QD2300: 3 year
Quickscan QD2400: 5 year
Quickscan QM2100: 3 year
Quickscan Lite QW2100: 3 year
Powerscan 7000 Corded: 5 year
Powerscan 7000 BT: 3 year
Powerscan 7100 Series: 3 year
Powerscan 8300 Series: 3 year
Powerscan 8500 Series: 3 year
Powerscan 9500 Series: 3 year
Powerscan DPM Models: 3 year
Magellan 800i: 3 year
Magellan 1100i: 2 year
Magellan 2200VS/3200VSi: 3 year
Magellan 2300HS/3300HSi: 3 year
Magellan Scanner/Scale: 1 year
IP products: 30 monthsWeb RMA Requests
www.adc.datalogic.com/onlineRMA
TECHNICAL SUPPORT/SERVICE/RMA:
Toll Free: (888) 435-7772
Direct: (541) 349-8283
rmamobile@datalogic.com
Definitive Technology / DTG
Distributor (and or Reseller) will need to request RMA from DTG before any product is returned.
Request the RMA online at:
https://dtgpower.com/rma-return-material-authorization/ The claim must be made within 30 days of the end-user receiving the product.
Demant (previously Sennheiser)
30 days from invoice date
Customer should work directly with the supplier for any DOA or defective returns.All products carry a limited, two-year warranty
Desk Phone Designs
0 days - does not need to go through Tech Support. Exception is required.
**SATELLITE VENDOR**” must be included in the start of the Internal Notes for the RMA Receiving Team.All warranty issues should go through supplier directly.
800-903-1747
Dialogic
Within 30 days contact ScanSource Communications Tech Support at 877.847.7000 x4095
Varied, depending on product - http://www.dialogic.com/warranties for product-specific details
Contact ScanSource Communications tech support for DOA and warranty issues at 877.847.7000 x4095 for warranty/repair form
Digital Security Controls (DSC)
30 days from purchase date. Contact SS Security Tech Support at (800) 944-2439 ext. 4129. SS Technician will obtain the date code from product.
Select products: two-year warranty. Contact manufacturer for details
http://www.dsc.com
Or call DSC tech support 888.888.7838 and follow the instructions for tech support options.
Digital Watchdog
90 days. Reseller must contact Digital Watchdog Tech Support directly for DOA issues - 866.446.3595. If DWD deems the unit defective then the unit can be replaced with an advanced replacement - please submit a Salesforce case to Purchasing to obtain an RMA from DWD.
Digium Inc.
30 days
DOAs have to be worked through Digium directly, cannot be returned thru Scansource. Digium Technical Support: +1 (877) 344-4861; https://www.digium.com/support/contact
Once the Digium Technical Support technician confirms that the hardware is defective and deems it necessary to replace the hardware, an RMA number will be assigned authorizing the customer to return the defective hardware to Digium. By default, Digium will ship a replacement after receiving the defective hardware from the customer and verifying its warranty status.
Ditek
30 days; contact ScanSource Security tech support at 800.944.2439 x4129
DuVoice
No RMA from Catalyst;
within 30 days of delivery, customer should contact DuVoice directlyFor all DOA, defective or warranty issues, customer should contact Duvoice directly.
(800) 888-1057
DVTel
Reseller must contact DVTel directly for all issues
Two-year warranty on DVTel brand products.
One-year warranty on IOI brand products.800-254-0632, Option-1
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E
Manufacturer
DOA Period*
Manufacturer's Warranty Terms
Warranty Service
Eaton
Contact Eaton directly
2 or 3 year warranty. For all DOA or defective issues, contact Eaton directly at (800)-322-4877.
Edgewater Networks, Inc.
30 days
Sales partner must contact ScanSource Tech Services at 800.944.2439 x2160
Electrograph/Active Light
15 days from invoice date
Standard warranty is one, two, or three years
800.730.4774 x324
Elo Touch Solutions
30 days;
contact ScanSource Tech Services at 800.944.2439 x2160Touch monitors: three-year warranty
All-in-one touchcomputers: three-year warranty
All the peripherals/accessories for touchcomputers and touchmonitors carry a three-year warranty whether included in the monitor/computer or sold separately
*Custom products are non-cancelable and non-returnablewww.elotouch.com
800.557.1458
E-Metro Tel
NON-RETURNABLE; Vendor Direct Returns Only;
**SATELLITE/CONSIGNMENT VENDOR**
ENS
30 days from date of invoice. Partner must contact Tailwind Partner Support at marketing@tailwind-solutions.com and get approval for RMA.
Two years - ENS warrants its products to the original purchaser to be free of defects in material and workmanship for a period of two years. All warranties are, in effect, beginning the date the product was invoiced by ENS. ENS disclaims liability for any modifications, improper installation and/or purchaser abuse, misuse or negligence.
Epson America
30 days; When the DOA request is past 30 days contact the Epson authorized repair center. https://epson.com/Support/ServiceCenterLocator
One- to four-year warranty depending on model type. For more detailed information, please see pos.epson.com/service/servPW.htm
Contact an Epson Authorized Repair Center for repair. From the http://www.pos.epson.com/ website, you can search for a repair center in your area by zip code. Click on "Service." Then, "Authorized Service Provider Program."
eTelemetry
Contact eTelemetry directly at 602.910.3974
One year
602.910.3974
Exacq
All DOA/defective item returns are handled directly through Exacq
Three years on all current hardware, as long as the product has not been modified or tampered with. Warranty information can be found here
Repair: Exacq tech support, support@exacq.com 317.845.5710 x2
Advanced replacement: Exacq tech support, support@exacq.com 317.845.5710 x2
Upgrade RMA: inside sales, insidesales@exacq.com 317.845.5710 x4
Credit RMA: Orders/customer service, 317.845.5710 x5
Extreme Networks
Extreme Networks has a no return policy. If the a product is considered to be DOA or defective, the reseller or end-user must direct the request to the Extremem Networks. Customer must contact Extreme Networks Technical Assistance Center at 800-998-2408. Products should never be return directly to ScanSource.
Limited lifetime warranty on hardware.
For more details visit www.extremenetworks.com/services/programs/warranty.asp800.998.2408
support@extremenetworks.com
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F
Manufacturer
DOA Period*
Manufacturer's Warranty Terms
Warranty Service
Fargo Electronics
DOA/defective items are returned directly to Fargo for repair or replacement only; no credit. Customer should contact Fargo directly at 800.459.5636.
When reporting to Fargo, let them know that ScanSource is the original dealer of the product to avoid any issues when obtaining the RMA.Printers: Two-year warranty
www.fargo.com
800.459.5636
Filewave
All DOA/defective-item returns are handled directly through Filewave as warranty issues
Limited lifetime warranty
317.863.6284
Firetide
Direct to Firetide
One-year warranty
408.399.7771 x2
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G
Manufacturer
DOA Period*
Manufacturer's Warranty Terms
Warranty Service
General Cable
Contact ScanSource sales rep
One-year warranty
800.424.5666 x28857
George Risk Industries (GRI)
Lifetime Warranty
Direct to supplier: csr@grisk.com / 800-445-5218Direct to supplier: csr@grisk.com / 800-445-5218
Global Technology Systems, Inc.
30 Days; After 30 days, customer must contact SS POS Tech Support at 508-650-1172 Tech Support will obtain an RMA number from GTS and will provide it to the customer and the customer will return directly to GTS.
MC/Scanner, Laptop, and Wireless batteries, powered holsters – 1 yr
2Way Radio and UPS batteries, chargers – 2 yrs
GoSimply (SIMPLY45)
NON-RETURNABLE; Vendor Direct Returns Only; **SATELLITE/CONSIGNMENT VENDOR**
-
H
Manufacturer
DOA Period*
Manufacturer's Warranty Terms
Warranty Service
Halo (IPVideo)
30 days. Customer must contact IPVideo technical support directly - support@ipvideocorp.com. For more information https://ipvideocorp.com/support/
2 year warranty; Extended warranty options are available.
Email support@ipvideocorp.com or visit https://ipvideocorp.com/support/
Hanwha Techwin America (Samsung)
Follow Hanwha STEP program RMA policy
Sales to reach out to hanwha@scansource.com to submit for RMA approval
Non-STEP partners and Authorized level partners -
1. Contact Hanwha Tech Support (877) 213-1222
2. Obtain a ticket number.
3. Sales to reach out to hanwha@scansource.com to submit RMA approval with ticket numberEligible products are entitled to three (3) year warranty from the purchase date.
877.213.1222
HDStor
30 days from end-user delivery date
Three-year warranty: must work with WD directly; complete the link, and HDStor will replace the defective hard drive
support.wdc.com/warranty/index.asp?wdc_lang=en
HES
(HES, Securitron, and Folger Adam)Please contact vendor directly for all return requests.
800.626.7590 OR http://www.hesinnovations.com/en/site/hesinnovations/about-hes/contact/One-year warranty
support@hesinnovations.com / (800) 626-7590
For Securitron line: customercare@securitron.com / (800-624-5625)
HID
Contact ScanSource customer service
Lifetime warranty
866.607.7339
(Options 1-5 for cards and readers)
Hikvision US Inc.
90 Days - Credit only
1-866-200-6690
Honeywell
30 days; The customer must have a case number from Honeywell for an RMA
For scanners and mobile computers warranty info: sps.honeywell.com/us/en/support/productivity/warranties/warranty-matrix
1-800-755-5505
Honeywell Commercial Security
365 days for video cameras;
30 days for all other products.
Contact Honeywell tech support for an RMA number. We must have an RMA from Honeywell before the product can be returned to ScanSource.5-year warranty on cameras
3-year warranty on recorders
1-year warranty on access control
800-323-4576, option 1 securitycustomersupport@honeywell.com
HP
Contact HP Technical Support at 800.544.9976
Standard Warranty Three-years, on-site, next business day
Three-years on parts and labor - includes free telephone support 24/7
Certain restrictions and exclusions apply866.852.4865, option 3 800.HP.INVENT
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I
Manufacturer
DOA Period*
Manufacturer's Warranty Terms
Warranty Service
IAVI International
30 days from invoice date
Contact ScanSource Communications sales repStandard warranty is one, two, or three years
Contact IAVI at 888.999.6564 x101
IBM Point-of-Sale
For DOA/defective items, contact Toshiba to place a Hardware Service Request by calling 855.247.4844.
4800, 4810, 4613, 4838, 4900 : one-year depot or one-year on-site warranty (varies by model)
4610, 4820, 4852: one-year depot or one-year on-site warranty (varies by model)
Contact ScanSource Technical Support for DOA and warranty details by model855.247.4844
ID Tech
30 days
Three-year warranty for Barcode Readers
Two-year warranty for MiniMags and SecureMags
One-year warranty for all other productswww.idtechproducts.com
714.761.6368
Infinite Peripherals
30 Days, must contact IPC tech support at (949) 222-0300 x287 OR request directly through IPC. End customer can submit an RMA through portal https://ipcmobile.com/support/rma
1 Year
Ingenico
Defective products must go through ScanSource tech support
All terminals, excluding accessories, carry a one-year manufacturer's warranty. For extended maintenance service and options, please contact your ScanSource sales rep.
Contact ScanSource Tech Support at 800.944.2439 x4002 or email Support@ScanSource.com
Inseego
Def/DOA DOA Period is 30 days following shipment from Scansource.
RMA's are valid for 30 days unless other arrangements are made directly with Inseego.End Customer or Reseller will work directly with our Technical Support team, and advanced replacement should be provided after short troubleshooting steps have been completed.
Our Support Team can be reached at:
Phone: 877-698-6481 M-F 8am-5pm PST
Email: TechnicalSupportUS@inseego.com Device Serial or IMEI #: Short Description of Failure:
ipConfigure
None; contact manufacturer
Three-year warranty on all current hardware, as long as the product has not been modified or tampered with.
support.ipconfigure.com
Email ipsupport@ipconfigure.com or 800.207.1112, option 2
Ithaca Printers (TransAct Technologies)
30 days
Standard Warranty of 27 months on all printers ordered
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J
Manufacturer
DOA Period*
Manufacturer's Warranty Terms
Warranty Service
J2 Retail Systems
30 days
Three-year depot coverage for parts and labor.
Extended and advance exchange options are available.http://www.j2retailsystemsusa.com/support.php
Email: support@j2retailsystemsusa.com
714.669.3111 x112
Jabra
30 days All requests outside 30 days from ScanSource Invoice should be directed to Jabra Support for assistance.
Consumer products: one (1) year from the date the products have been purchased
Cordless products: one (1) year from the date the products have been purchased
Corded products/Evolve/Evolve2/Speak/PanaCast: two (2) years from the date the products have been purchased
BIZ 2400/BIZ 2400 II/Engage 50/Engage LINK: three (3) years from the date the products have been purchasedJabraSupport.US or www.jabra.com/support
Tech Support: jabrasupportus@jabra.com
Business Products: 1-866-697-8757
Consumer Products: 1-800-327-2230
BlueParrott Products:1-866-697-8757
www.blueparrott.com/support / technicalsupport@mailer.blueparrott.com
Janam Technologies, LLC
30 days. Defective units must be evaluated by Janam before issuing credit/replacement. RMA from Janam is needed.
1 year warranty. XG3, XMs, And XT Series 2 years.
www.janam.com
866.915.5311
-
K
Manufacturer
DOA Period*
Manufacturer's Warranty Terms
Warranty Service
Kantech
Refer to manufacturer’s warranties and returns policies. Customer to fill out DOA form and provide to CS.
Each Product that comes from Kantech has its own set of warranty terms so this should be discussed once calling into Kantech’s tech support for trouble shooting on repairs and advanced replacements. Call 822-507-6268, option 4
Lead time on repairs is 3-5 days after receipt of the defective unit. A replacement item will be shipped via 1 day air within 1 business day of issuing the RMA. The RMA is only good for 60 days.
Ken-a-vision
30 days from invoice date.
Contact SanSource Communications tech support at 877.847.7000 x4095Standard warranty is one, two, or three years
816.353.4787
Keyscan
Obtain RMA# from the supplier - email eadrma.ca@dormakaba.com and include the name of the supplier in the subject. After RMA is obtained from Keyscan, Scansource will issue RMA.
Two-year limited warranty
905.430.7226 x262
-
L
Manufacturer
DOA Period*
Manufacturer's Warranty Terms
Warranty Service
LG
30 Days. Return direct to LG
Request a RA online via the following link to our website: https://www.lg.com/us/support/ra-service/request-ra
Please be advised we will require the following pictures:
Requested Pictures:
- Unit Damage/Defect
- Front and back of box unit was received in (Full box pictures; do not crop)
- Side of box with Model/Serial tag
- Manufacture label on the back of unit showing model/serial
Once this information is received and reviewed, you will be notified of the resolutionVaries between 2 and 3 years and N/A. Warranty period is noted in the LG price list.
888-376-6825
Lifesize
None
The only warranty provided by Lifesize with respect to the Products (whether Equipment, Software Products or Lifesize Cloud Subscription Services) will be that provided directly to End Users pursuant to the End User Agreement applicable to such Product. Distributor is not authorized to make any warranties, guarantees or representations, whether written or oral, on behalf of Lifesize.
Lifesize does not warrant that the Lifesize Cloud Subscription Services or Software Products will be error-free or operate without interruption.
LifeSafety Power
90 days from date of invoice;
contact ScanSource Security Tech Support at 800.944.2439 x4129Contact ScanSource Security tech support at 800.944.2439 x4129
Contact ScanSource Security tech support at 800.944.2439 x4129
Link America
NON-RETURNABLE; Vendor Direct Returns Only; **SATELLITE/CONSIGNMENT VENDOR**
-
M
Manufacturer
DOA Period*
Manufacturer's Warranty Terms
Warranty Service
MagTek
30 days; Must go through SS Tech Support.
14 months from the date of manufacture
800.944.2439 x4002, option 5
March Networks
30 days from date of invoice Contact ScanSource Security Tech Support at 800.944.2439 x4129.
Anything beyond 30 days from invoice date must go through March directlyTwo-year warranty on Hard Drive
Two-year warranty on NVRs
One-year warranty on NVR Accessories
90 days for software
Three-year on Command Application Bundle hardware and Command Recording Server Video Storage
Three-year warranty on IP Fixed Cameras
Two-year warranty on PTZ and Analog Cameras
Three-year warranty on Encoders/Decoders
One-year warranty on Edge Device Accessories800.472.0116
MCK/Citel
Reseller must contact MCK/Citel directly for DOA units
One-year warranty. DOA - 30-days from ScanSource Catalyst invoice date.
888.454.5828
Meru
Must contact Meru directly at 888.637.8952 or email support@merunetworks.com
One-year warranty
888.637.8952
Microsoft
Contact Microsoft directly
Contact Microsoft directly
888.455.7422
Mitel
DOA products must be handled via Mitel by using the RMA, DOA & Assets tab on the MiAccess Portal.
Hardware and software carry a 15-month warranty that begins after shipment from the distributor to the sales partner.
Contact Mitel using the RMA, DOA & Assets tab on the MiAccess Portal.
M-S Cash Drawer
30 days
Star Micronics will only authorize warranty repairs on any printers unless the customer (end user or reseller) contacts Star’s technical support first. Star will issue a case number that must be referenced in order for an IWRA (In Warranty Return Authorization) to be issued for the repair. Customer should contact Star Tech Department at 732.623.5500 for tech support prior to requesting warranty service for a Star Micronics product.
732.623.5500
Multi-Tech
30 days; Customer must first contact MultiTech Customer Service Department at (800)-328-9717. The customer must have a Multitech Case number for any defective products in order to receive an RMA number from ScanSource. Multitech Tech Support number to call is (800)-972-2439.
2 year warrantyCustomer should open a case to troubleshoot. If repair is recommended, Repairs Dept will take over the case.
Customer Service Department:
800.328.9717
Multi-Tech Tech Support:
800.972.2439
-
N
Manufacturer
DOA Period*
Manufacturer's Warranty Terms
Warranty Service
National Service Center
Sales rep to contact PM
Dependent upon level of service selected (one-, two-, or three-year plan)
www.nationalservicecenter.com
800.500.6421
NCR
Contact ScanSource technical support
Lesser of 30 days or date of installationNCR Terminal standard warranty: one-year depot
EasyPoint 45: 90-day on-site; one-year depot
NCR Scanners: standard warranty one-year depot
NCR 7837 Series: three-year depot, except 7837-0000 (two-year depot)
NCR Fastlane: 90-day on-site warranty
NCR PC/ELS: one-year on-site warranty800.262.7782
NCR Counterpoint
All DOA/defective issues are handled directly through NCR Counterpoint.
One-year warranty
800.852.8755; customer should also utilize the NCR Counterpoint service portal and contact their NCR iCAM
Network Video Technologies (NVT)
30 days
Customer must contact SS Security Tech Support."Limited lifetime warranty Our support team can be reached via website: https://www.nvtphybridge.com/maintenance/ Or phone at 905-901-3633 Ext. 3"
SS Security Tech Support (800) 944-2439 ext. 4129
Next Level Security Systems
90 days from initial delivery
One year
Warranty Service/Tech Support 760.444.1410, option 2
Nordic ID
Contact Nordic ID directly by calling 336.768.4400 for RMA.
336.768.4400
Number Five (Card Five)
None; manufacturer's warranty takes effect at time of purchase
None; manufacturer's warranty takes effect at time of purchase
Email Support
888.935.1555
-
O
Manufacturer
DOA Period*
Manufacturer's Warranty Terms
Warranty Service
O'Neil Printers
30 days
All printers, including printhead, have a one-year warranty
http://www.oneilprinters.com/
949.458.0500
Opticon
30 days
Two-year warranty
LG2/CR2: three-year warranty
Accessories and batteries: 30-day warrantywww.opticonusa.com
800.636.0090
Oracle (Formerly Acme Packet)
Direct to Oracle
Annual support purchased and starts upon shipment.
Support #800-223-1711
Orion
(877) 241-7035
One year
714.899.9803
Owl Labs
SCSC should NEVER issue an RMA# for Owl Labs defective/DOA product(s)
> Owl Labs defective/DOA product(s) should always be returned directly to Owl Labs via an approved Owl Labs RMA#
> Owl Labs defective/DOA product(s) should NEVER be returned to SCSCThe Warranty Period for the Product is two (2) years from date of registration. For Owl Labs full Warranty Terms & Conditions please visit here: https://support.owllabs.com/s/global-search/warranty?language=en_US
-
P
Manufacturer
DOA Period*
Manufacturer's Warranty Terms
Warranty Service
Paige Electric
90 days after initial delivery date to the end user
908-687-7810 or 800-997-2443
Panasonic i-PRO
DOA: End user or Reseller contacts Technical Support in Houston at 713-621-9779 or 800-513-5417, select option 3 or email to support.h@us.panasonic.com. Tech support will obtain all the necessary information related to the issue and creates an RMA and forwards to RMA team. RMA team will qualify the claim and update customer with RMA status, including shipping, tracking or back-order status usually within 1 business day. Even if the product is purchased from distribution, this is the process to follow for DOA/replacements.
Warranty terms can be found at this link: surveillance.i-pro.com/warranty
For Technical Support or to obtain service, call toll free: 1-800-513-5417.
Panasonic System Solutions
30 days
*Defective systems must go through SS Tech SupportAll products have depot warranty. Timeframes vary. Please contact ScanSource tech support at 800.944.2439 x4002.
Panasonic c/o Heartland Services 847.468.5100
Panasonic Toughbook
DOA: end-user/reseller should call Panasonic Technical Support at 855.772.8324, option one. Once Panasonic confirms the hardware failure, the reseller will be given the opportunity to repair, replace or return for credit. If the reseller wants to repair or replace, Panasonic will handle the exchange directly with the reseller. If the reseller wants to return for credit, the reseller will be given a ticket number. When the reseller has a ticket number,they may contact ScanSource customer service at 800.944.2439 x4049.
Varies by product. Please confirm with Panasonic technical support.
855.772.8324, option one
Paxton Access
Five years; customer first must contact Paxton tech support at 800.672.7298, and provide part number, serial number, reason for return, and quantity. Paxton will supply customer with RMA number to provide to ScanSource for the return. Customer should then contact ScanSource Customer Service at 800.944.2439 x4049.
Five-year warranty;
contact Paxton Tech Support at 800.672.7298800.672.7298
PCTEL
30 days from invoice date
PCTEL antenna products: two years
MPRC and MPRD parabolic reflector antennas, Bluewave series antennas, and PCTEL bulk cable products are similarly warranted for five years
PCTEL enclosure and coaxial cable assembly products are similarly warranted for one year
PCTEL data line surge and PCT series coaxial surge products are similarly warranted for 10 years
PCTEL's sole and exclusive obligation under the foregoing warranty shall be, at its option, to repair or replace any defective product that fails during the warranty period. The expense of removal and reinstallation of any item is not included in this warranty
630.372.6800
or by email to antenna.techsupport@pctel.com
Pelco
60 days from date of invoice; contact ScanSource Security tech support at 800.944.2439 x4129
Pelco will repair or replace, without charge, any merchandise proven defective in material or workmanship for a period of one year after the date of shipment. See full rules and exceptions here: www.pelco.com/support/product-warranty-return-information
800.289.9100 or 559.292.1981
PicturePhone Direct
Contact PicturePhone direct for all warranty information at 585.334.9040 x2286
Contact PicturePhone direct for all warranty information at 585.334.9040 x2286
Contact PicturePhone direct for all warranty information at 585.334.9040 x2286
Pioneer POS
30 days direct to Pioneer POS
All-in-One touchcomputers, touchmonitors, printers and cash drawers: Three-year warranty
All tablets: One-year warrantyhttp://www.pioneerpos.com
888.468.9757
Plasco
60 days from date of invoice; contact ScanSource Security tech support at 800.944.2439 x4129
Contact the ScanSource Security System Design Team at 800.944.2439 x4129
800.944.2439 x4129
POS-X
30 days
All POS-X products carry a three-year warranty except for the following:
Fuzion Mobile Device: one-year warranty
XI3200 Barcode Scanner: five-year warranty
XR520 Receipt Printer: five-year warranty*All POS-X products carry two-day Advanced Exchange service free of charge for the length of the warranty. Overnight and Extended warranties are available. For more information visit www.pos-x.com/warranty
www.pos-x.com
360.738.8433
Poly (Legacy Polycom and Plantronics)
Poly branded product (POL-): For all defective or DOA units, reseller should contact SS Tech Support at (877)-847-7000 ×4095. Otherwise, they must contact Poly directly at support@poly.com. The customer needs to inform Poly as soon as possible after the failed initial install regardless of how long customer has had the unit. ScanSource does not accept DOA product on behalf of the vendor.
Plantronics Branded Product (PLN-) For all defective or DOA units, reseller should contact Poly directly at support@poly.com. The customer needs to inform Poly as soon as possible after the failed initial install regardless of how long customer has had the unit. ScanSource does not accept DOA product on behalf of the vendor.Visit Poly's website for full manufacturer warranty information.
Posiflex Business Machines, Inc.
Contact Posiflex directly
Three-year warranty for US and Canada
Posiflex Tech Support: 510.429.7097
Printronix
30 days *Must go through SS Tech Support with return approved by Printronix Customer Support Center.
Printers: 1 year return to factory – only applicable if the defective product has had normal utilization and is not the result of shipping damage. Obligated only to repair or replace.
-Ribbons-evaluated on per case basis, 1 yr from purchase, not including failure due to misuse, product alterations, shipping damage, abuse, user error, or improper storage at temperature extremes
-Printheads: 180 days (Note: Printer must be installed in accordance with operating environment specs and be maintained according to User Guide recommendations. Deviating from factory settings and use of non-Printronix ribbons and media may reduce warranty.
*Must go through SS Tech Support with return approved by Printronix Customer Support Center.Service@printronixautoid.com or 657-258-0616 Option 3
ProClip
One year
One-year limited warranty. This limited warranty does not extend to any product which has been damaged as a result of accident, misuse, abuse, or as a result of unauthorized service. This warranty is in lieu of all other express warranties for this product. Implied warranties, including those of merchantability, fitness for a particular purpose and non-infringement shall have no greater duration than one year from the date of purchase. In the event this product becomes defective during the warranty period, the purchaser's exclusive remedy shall be repair, replacement or refund as provided above.
If any product should become defective within the warranty period, ProClip, at its option, will replace it, repair it or refund the purchase price. Repair or replacement parts or products will be furnished on an exchange basis and will either be new or reconditioned. All replaced products shall become the property of ProClip. Warranty service is available to you by delivering the product during the warranty period to ProClip.
Promethean
All request to be submitted through US.Returns@prometheanworld.com within 30 days of receipt.
Standard Warranty: three years
Purewave Networks
45 days. All DOA product must go through Purewave Tech Support at 650.528.5200 to confirm DOA and obtain a case number; once obtained, customer may contact ScanSource Security Customer Service at 800.964.8994 x4049 to request an RMA by providing the case number given by Purewave
One year
Email support@pwnets.com
650.528.5200
-
Q
Manufacturer
DOA Period*
Manufacturer's Warranty Terms
Warranty Service
-
R
Manufacturer
DOA Period*
Manufacturer's Warranty Terms
Warranty Service
Rainbow CCTV
30 days
CCTV Lenses: Four years
Standard CCD Cameras: Three years
Bullet, Board, Vari-Cube, Mini Dome Cameras: One year
High Impact Dome Cameras: Two years
Video Monitors: One year
Infrared Illuminators: Two years
Power Supplies: One year800.654.5367
Raytec
90 days
Illuminators: Five-year warranty
All PSUs: Three-year warrantyContact Alexandra Tran, Sales Coordinator
613.270.9990 x116 or fax 613.599.5006
Razberi Technologies, Inc.
15 days from date of receipt
5 year limited warranty under normal use (free from defects in design). Repaired or replacement hardware will be warranted for the remainder of the original Warranty Period or 90 days, whichever is longer.
469.828.3380
www.razberi.net
RealWear
DOA Period: Within 90 days from delivery to End User. All support request that are product related should start by calling or contacting our Support Group at the following link https://realwear.com/support/contact-support. In operable or defective units need to first speak with RealWear Support to determine the issue. If RealWear Support determines the unit needs repair, they will process a Return Authorization Number (RMA) and provide information for next steps.
Visit RealWear website for MFG Warranty Information. https://realwear.com/terms-of-sale
RedBeam
90 days
Software - 30-day warranty; service contract for an additional year of service and telephone support may be purchased
support@redbeam.com
877.373.0390
RedSky
Non-returnable
Contact ScanSource Catalyst Sales Rep.
Revolabs
30 days direct to Revolabs
All Revolabs hardware products manufactured have a one-year limited warranty in all regions except for Europe, which attracts a two-year limited warranty (unless specified otherwise)
support@revolabs.com
800.326.1088
Ribbon Communications Operating Ribbon (Formerly Sonus & Edgewater)
Customer to contact Ribbon at the below site. https://ribboncommunications.com/services/support-services/ribbon-support-portal
Exception - For EDGE hardware email ribbon@scansource.comHardware Products, twelve (12) months; for Software Products, ninety (90) days; and for media, thirty (30) days.
Customer to contact Ribbon’s Technical Assistance Center (888 391-3434) during the applicable warranty period and within thirty (30) days of discovery.
RJS
30 days
One-year warranty
714.368.2355
Rutherford Controls
Obtain RMA# from the supplier - email eadrma.ca@dormakaba.com and include the name of the supplier in the subject. After RMA is obtained, Scansource will issue RMA.
Accessories: Two years
Electric strikes: Three years
Electromagnetic locks: Ten years800.899.5625
Returned material authorization forms. -
S
Manufacturer
DOA Period*
Manufacturer's Warranty Terms
Warranty Service
SATO
30 days; Contact ScanSource Security Tech Support at 800-944-2439 ext. 4129. No returns on printheads or media
Printers - 1 year warranty
Spare Parts - 1 year warranty
Printheads / Platen Rollers - Thermal Transfer Applications: 1 year warranty or 30km (1,200,000 linear print inches)
Printheads / Platen Rollers- Direct Thermal Applications: 1 year warranty or 15km (600,000 linear print inches)
Cutters - 1 year warranty from the date of purchase or the following number of cuts
SATO Standard Guillotine Cutter - 1 year or 300,000 cuts
SATO Heavy Duty Rotary (HD) Cutter - 1 year or 500,000 cuts
SATO XL400/410e Integrated Cutter - 1 year or 1,000,000 cuts
Rechargeable Batteries - 90 days from date of purchasewww.satoamerica.com
704.644.1650
Sangoma
30 Days
Contact ScanSource Tech Support for DOA and warranty issues at 877.847.7000 x 2160.Contact ScanSource Tech Support for DOA and warranty issues at 877.847.7000 x2160.
SCHNEIDER ELECTRIC (APC)
Defective or DOA issues will be referred back to APC directly.
2 year warranty / Customer call APC to receive RMA
www.apcc.com
(800) 800-4272, option 5, then 1
Seagull Scientific
30 days
Seagull will exchange for new product (warranty information to be determined)
Security Door Controls (SDC)
30 days: contact ScanSource Security Tech Support at 800.944.2439 x4129
"All of our SDC product hold a 5 Year Limited Repair Warranty. Our Auto Operators hold a 3 year Limited Repair Warranty. Our 1500 series Electromagnetic locks are a Lifetime Warranty. "
800.413.8783 and request Tech Support
Seeburger
Non-returnable
Full term of license agreement. Software orders require a minimum of 12-months maintenance contract.
770.604.3888
Seek Thermal
DOA & Replacements Contact the supplier directly. For all service/repair/replacement requests, please submit a ticket through via this link: https://support.thermal.com/hc/en-us/requests/new?ticket_form_id=360000673380
1 year Standard Warranty: https://www.thermal.com/warranty.html
Seek Scan: 1 year. Product must be registered (www.thermal.com/register) to activate the manufacturer’s warranty. The warranty period starts when the product is registered or 90 days from the date of original purchase by the end-user, whichever comes first.
Seiko
30 days
Seiko Instruments
NON-RETURNABLE; Vendor Direct Returns Only; **SATELLITE/CONSIGNMENT VENDOR**
Seneca Data
Non-returnable, directly to vendor
Non-returnable, directly to vendor
800.227.3432
ShoreTel
DOA products must be handled via Mitel by using the RMA, DOA & Assets tab on the MiAccess Portal, via phone at 800-722-1301 option 343 or by emailing usca_globalrepair@mitel.com.
Hardware and software carry a 13-month after shipment from distributor to reseller warranty
Contact Mitel using the RMA, DOA & Assets tab on the MiAccess Portal, via phone at 800-722-1301 option 343 or by emailing usca_globalrepair@mitel.com.
Shure
90 days from ScanSource invoice date;
contact ScanSource Communications Tech Support at 877.847.7000 x4095All products carry a limited two-year warranty.
Signamax
All requests go directly through Signamax; contact their tech support team at 800.446.2377 or techsupport@signamax.com.
Signamax will, at its sole option, repair or exchange the product at no charge, provided Signamax technical support was contacted to obtain a Return Material Authorization (RMA) number.LIMITED LIFETIME WARRANTY by SIGNAMAX
Signamax warrants its product against defects in materials and workmanship for the life of the product to the original purchaser.
Signamax products covered under this Warranty:Media Converters (including Industrial Media Converters), Small Form-Factor Pluggable modules (SFP), and Connectivity products (premises wire and connectors).
LIMITED, 5-YEAR WARRANTY by SIGNAMAX
Signamax warrants this product against defects in materials and workmanship for a period of FIVE (5) YEARS to the original purchaser.
Signamax products covered under this warranty:
Network Switches, Industrial Network Switches, and Industrial power suppliestechsupport@signamax.com
or
800.446.2377
SKC
30 days from ScanSource invoice date;
contact ScanSource Communications tech support at 877.847.7000 x4095Customer to contact Polycom for product warranty
800.POLYCOM
SmartVue
30 days; contact the ScanSource Security System Design Team at 800.944.2439 x4129
One year
Online Support
615.345.0307
Socket Mobile
None; All requests must go through Socet Mobile directly
One-year standard warranty
EXCEPTIONS:
Socket Bluetooth Cordless Ring Scanner: one-year or five-million actuations (trigger presses), whichever occurs first
Batteries, removable cables, cases, straps, styli, memory cards, chargers, cradles, adapters, and other consumables: 90-daysSocketCare Extended Warranty available for SoMo handheld computers, CHS Series 7, CRS Series 9, and CF plug-in cards Series 4, 5 and 6. For program details and part numbers, please visit http://www.socketcare.com/
http://support.socketmobile.com
800.552.3300
Speco Technologies
30 days;
Speco case number required; customer must contact ScanSource Security tech support at 800.944.2439 x4129 so that they can confirm defect with customerDepends on camera or product; contact your ScanSource sales rep for warranty information
Customer must contact Speco Technologies by phone, fax, or email if the invoice is past 30 days.
Office number: 800.645.5516
Fax #: 631.957.9142
Email: orders@specotech.comSpeco Technologies
200 New Highways
Amityville, NY 11701
ATTN: RA#
Specialty Roll
30 days - distributor may return the products for full credit.
Manufacturer shall provide warranty service direct to resellers. Reseller must provide proof of purchase to validate warranty and obtain an RMA from manufacturer. Manufacturer will bear all costs to return product back to reseller.
Spectralink
Contact Spectralink directly at 800.775.5330 or support.spectralink.com
One-year limited warranty
800.775.5330 or go to support.spectralink.com
Star Micronics
30 days; reseller must contact Star Micronics at 848.216.3300 x995 or email at support@starmicronics.com to trouble shoot; manufacturer will provide a case number; customer may then contact ScanSource customer service at 800.944.2439 x4049 to request an RMA
One to four years based upon model. Contact MFG to determine warranty status.
(848) 216-3300 Option 2 / http://www.starmicronics.com/supports/supportmain.aspx#warranty
Strategic Systems & Technology Corporation d/b/a RedBeam
N/A
All RedBeam products are now subscription based, so they no longer have a warranty.
-
T
Manufacturer
DOA Period*
Manufacturer's Warranty Terms
Warranty Service
Tailwind Solutions, Ltd.
30 days from date of invoice; product failures must first be reported to Tailwind Partner Support; partner must contact Tailwind Partner Support at marketing@tailwind-solutions.com and get approval for RMA; partner may then contact ScanSource Customer Service at 800.944.2439 x4049 to provide the approval from Tailwind Solutions and request an RMA
Two-year warranty
www.tailwind-solutions.com
+44 (0) 845 528 0272
TEAMSable
NON-RETURNABLE; Vendor Direct Returns Only; **SATELLITE/CONSIGNMENT VENDOR**
Tele-Communications (ZoomSwitch)
Customer must first contact UC tech support, David Weatherly, at 800.641.6416 x129, or via email at dwatherly@unifiedcommunications.com
Once they confirm unit is defective, they will assign customer a case number; customer then contacts ScanSource customer service at 877.847.7000 x4049 to provide case number and start RMA processReseller must contact ZoomSwitch for product warranty
800.641.6416 x129, or via email at DWeatherly@unifiedcommunications.com
Tely Labs
Direct to Tely Labs
650.318.6866 or email support@tely.comHardware: One-year warranty
Software updates: One-year warrantyContact Tely Labs Support
650.318.6866 or email support@tely.com (Monday - Friday from 9 am - 5 pm PT)
Customer may also submit a request for assistance via https://community.tely.com/anonymous_requests/new
TG3 Electronics
30 days
One-year limited warranty based on warranty statement
Four-year warranty on the TG121 Series and TG136 SeriesRegister RMA on website at
www.tg3electronics.com
262.652.2626
Toshiba Global Commerce Solutions, Inc.
For DOA/defective items, customer must contact Toshiba to place a Hardware Service Request by calling 855.247.4844.
Ship-damaged units from ScanSource warehouse will be handled by customer service as per standard practice. For ship-damaged units delivered directly from Toshiba, the customer should contact their ScanSource sales rep, and the PM will be notified to submit a Risk-of-Loss request with Toshiba.Visit Toshiba's website for warranty terms
855.247.4844
Touch Dynamics
90 days
Must contact vendor before contacting ScanSource for the RMA.Email: support@touchdynamic.com
Online: Technical Support
Call: 888.508.6824 and request technical support
Transition Networks
Within 90 days, after which call Transition for repair. Original packaging and accessories required, 800-260-1312
TRENDnet
30 days
TSC
Defective items must go through TSC technical support to confirm warranty service. If warranty service is needed, TSC will issue an RMA number to the reseller or end user to send the unit in for depot repair. Credit requests must be made within 30 days of invoice. Reseller must notify ScanSource customer service at 800.944.2439 x4049 of the TSC RMA number when returning for credit.
Visit TSC website for warranty terms
909.612.9606, option 3
-
U
Manufacturer
DOA Period*
Manufacturer's Warranty Terms
Warranty Service
Ubiquiti
All DOA issues handled directly through Ubiquiti: Online form- http://www.ubnt.com/support/rma or email rma@ubnt.com
One year from date of purchase
Additional warranty service information here http://www.ubnt.com/support/warranty
Unitech
Contact Unitech Support Team directly. Unitech will do advance replacement direct with customer if DOA.
us.ute.com
(800) 861-8648POS Keyboards - one-year warranty
Portable Data Terminals - one-year with optional extended warranty and service contracts available
Scanners - one-year warranty
Scanners - MS210 series: three-year warranty
Scanners - MS330 series: five-year warranty
Stationary Terminals - two-year warrantyus.ute.com
800.861.8648 -
V
Manufacturer
DOA Period*
Manufacturer's Warranty Terms
Warranty Service
Veracity
All defective/DOA products must go back to the manufacturer directly. All replacement orders must go through the sales team.
Two-year warranty on all current products
www.veracityglobal.com
or 800.679.1590 and request Tech Support
VeriFone
Customer must contact VeriFone VSS RMA department at 800.834.9133 or via email i.rma@verifone.com
Mx Series Terminals - three years
Vx Series Terminals - one year
PinPad 1000SE - one year
SC5000 - one yearwww.verifone.com
800.834.9133
VeriFone (PC Charge)
Customer must contact VeriFone for all DOA issues
60 days from date of shipment
www.gosoftware.com
877.659.8981
Video Mount Product
Contact manufacturer's tech support at 877.281.2169
Contact manufacturer for details
Video Mt Products (VMP) Tech Support
or call 877.281.2169
Videolarm
30 days after end-user delivery
Camera Housings: five years
800.554.1124
ViewZ
30 days; customer must contact ViewZ tech support to discuss problems, trouble shoot, and get a ViewZ tech support case number. May be done via email at rma@viewzusa or via phone 800.998.4399. ViewZ needs following info from customer: model number, serial number, and description of problem. Then customer contacts ScanSource Customer Service with ViewZ case number.
Three-year repair warranty policy
Email: rma@viewzusa
800.998.4399
Vtech (SNOM)
All DOA issues handled directly through vendor.
US customers may contact us by telephone at: (800) 595-9511
Canadian customers may contact us by telephone at: (800) 267-7377
https://www.vtechphones.com/support/contact-us -
W
Manufacturer
DOA Period*
Manufacturer's Warranty Terms
Warranty Service
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X
Manufacturer
DOA Period*
Manufacturer's Warranty Terms
Warranty Service
XPCC
(Xtreme Power)90 days from date of delivery,end user must be confirmed with XPCC Technical and Customer Support at 800.582.4524. Once case number is obtained, customer contacts ScanSource Customer Service to begin RMA process
Terms and conditions of warranties on each product are included inside user manual for each
www.wavelink.com
425.823.0111 -
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Manufacturer
DOA Period*
Manufacturer's Warranty Terms
Warranty Service
Yamaha (Revolabs Products)
30 days direct to Revolabs
1 year limited warranty for all Revolabs hardware products in all regions except for Europe, which attracts a 2 year limited warranty (unless specified otherwise).
support@revolabs.com / (800) 326-1088
Yealink
One year
RMA request should start in ScanSource Solutions Services.Item has to be deemed defective by ScanSource solutions services, then can be exchanged for a working unit.
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Z
Manufacturer
DOA Period*
Manufacturer's Warranty Terms
Warranty Service
Zebra Technologies
30 days. All DOA requests must go through ScanSource tech support. If ScSc tech support cannot deem the product DOA, the customer can file a case with Zebra tech support at DOAteamNA@zebra.com or 800-653-5350. If Zebra validates the DOA case, ScanSource will process the DOA RMA.
Hardware is warranted for a period of twelve (12) months from date of shipment unless otherwise stated by Zebra in the Product warranty exceptions list.
Standard Warranty details
Exceptions listwww.zebra.com
847.634.6700
* DOA Period is from ScanSource Invoice Date unless otherwise specified.