• It’s time to ho-ho-hone your customer experience for the holidays

    Posted 11/01/2019 by Wendy Thacker
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      Although the holiday season often is called the “most wonderful time of the year,” the truth is it can bring stress along with the fruitcake and festivities. From delayed flights and lost baggage, to the mad dash of people swarming the stores, to the unexpected kitchen injuries that can occur when there actually are too many cooks in the kitchen—the tension can mount. As you begin preparing your holiday to-do list, find out how the travel, retail, and healthcare industri...

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  • Entertainment Venues Using High Tech Solutions to Keep Up with Customer Expectations

    Posted 10/01/2019 by Frank Blackwell, VP Sales
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    Imagine missing your band’s favorite song at a concert, the unexpected game-changing homerun at the ballgame, or the critical turning point in the movie that everyone will be talking about for days – all because you stepped out to stand in line for popcorn and soda. To avoid this disappointment, when Avengers: Endgame – a three-hour movie – debuted, major news outlets went as far as to publish articles about the best time to pop out without missing too much action. But unless nature calls, why leave the comfort of your seat and risk missing anything at all? To provide superior experiences to their guests, some theaters are beginning to use mobile POS terminals or apps that allow consumers to have concessions delivered straight to their seat, and concert venues and sports stadiums are following suit. After all, a happy customer is more likely to become a repeat customer.

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  • How Mobility is Radically Changing Healthcare

    Posted 09/12/2019 by Nell Alverson
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    Healthcare risks are frightening. A baby is misidentified at birth, or when being discharged from the hospital to go home. A patient is given the wrong medication, and has an allergic reaction. A message doesn’t get from the medical staff to a doctor in sufficient time to deal with an emergency. These are only three of the risks that can be reduced in—or even eliminated from— today’s healthcare settings, simply by using the right barcode scanner. But how do you choose the right scanner for your customer? Looking at how they’ll be employed is a good place to start.

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  • How Pay-at-the-Table Solutions Can Pay Dividends

    Posted 09/04/2019 by Brenda McCurry
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    It’s no secret that a restaurant’s success is dependent on its ability to offer the best customer experience possible. In today’s digital world, one hiccup can lead to negative reviews on social media, and even the best food and service can be undermined if the final component of the meal – paying the bill – goes awry.

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  • Evolution of Tablets in the Workplace

    Posted 09/01/2019 by Kristin Hill
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    When you consider all of its attributes, it’s no surprise the tablet is increasingly finding itself the star of modern workplace solutions. First of all, you just can’t beat the price. The simple tablet easily takes the place of expensive and cumbersome electronic hardware such as CPUs, laptops, scanners, and cameras (just to name a few); plus, updating software is as easy as downloading an app. And who could forget the tablet’s environmentally-friendly attributes—such as turning media like paper and ink into extraneous supplies? But perhaps it’s the fact that it can go wherever the user goes, instantly transporting information with the tap of a finger that makes the tablet the ultimate champion in workplace solutions. In fact, the only challenge a tablet seems to have is how tough you can make it and still enjoy its long list of conveniences.

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  • Putting our Partners on the Fast Track

    Posted 07/12/2019 by ScanSource
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    During ScanSource’s recent 2019 Partner Summit in Indianapolis, our team held several Fast Track Sessions, each highlighting a different trending channel topic presented by industry experts. In case you missed it, we wanted to share highlights from a few of these sessions.

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  • In-Store Customer Experience is Still the Cornerstone

    Posted 07/08/2019 by ScanSource
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    In a world where shoppers have seemingly unlimited choices, the in-store experience still stands strong as the cornerstone of retail. That’s what Zebra’s 2019 Shopper Vision Study found when approximately 5,000 shoppers, 1,000 retail associates and 500 retail decision makers from around the globe were asked about shopper preferences and the technology that shapes the experience that both brick-and-mortar and online stores provide.

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  • Zebra + ScanSource, global leaders in the warehouse space

    Posted 04/04/2019 by Lindsay Draus
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    Warehouse environments—or any rugged environment, for that matter—present specific business challenges that must be addressed. Warehouses, for example, can be inefficient, especially when there are major jumps in volume that occur before systems and infrastructure can be updated. And higher customer demand can take its toll on warehouse employees, as they try to keep up while using outdated processes and technologies. These issues can cause errors in processing orders, increased labor costs, and inferior efficiency—all of which can lead to reduced customer satisfaction. When customers aren’t happy, they often seek new partners they believe will provide better quality service.

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  • Not just rugged tablets – the RIGHT rugged tablets

    Posted 02/01/2019 by Lindsay Draus
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    We’ve all heard about and read about the arguments for rugged tablets versus consumer tablets. Shoot, most have us have even made these arguments to peers and end users alike. Your ScanSource sales rep can tell you that rugged tablets are designed to withstand the torturous environment of the workplace versus the chaotic backseat of the carpool minivan. And, of course, ScanSource offers a full range of Zebra rugged tablets that not only have features such as reinforced screens, durable bodies, and waterproof resilience, they also boast many of the features regular tablets offer, such as bright and vibrant touchscreens, huge collections of apps, and easy-to-carry designs.

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  • Best practices when integrating POS with hardware

    Posted 11/01/2018 by Caroline Gooding
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    It can seem like the retail environment changes daily. As you consider how overwhelmed your customers may feel as they strategize about reacting to these changes, remember ScanSource has the point-of-sale experience that can simplify this process. We also offer the resources needed to create POS solutions that boost your business—and your customer’s business, too. Learn more below.

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