Here are a few trends and opportunities you can use to grow your business in this arena.
Self-checkout adoption will continue to increase in 2021
97% of U.S. grocery shoppers view long food retail lines as a deterrent; 65% of those shoppers are willing to head toward self-checkout machines if staffed checkout lines are too busy. *Forrester Consulting
Retail self-checkout terminals market will accelerate at a CAGR of ~17% through 2020-2024 *BusinessWire
BOPIS (buy online pick up in store), curbside pickup, and same-day delivery growth is accelerating
By 2021, 90% of retailers will offer BOPIS*. *Digital Commerce 360
81% of customers want curbside pickup; 74% want items delivered to their car trunks*. *National Retail Federation
Contactless payment methods now are more prevalent because they’re cleaner and more secure than traditional options
85% of consumers use contactless payment methods for grocery; 38% for retail; 36% for quick-service restaurants*. *Mastercard Contactless Consumer Polling
More retailers and grocers are utilizing “dark stores”—former retail spaces that become small fulfillment centers for online orders
Many changes in shopping habits and safety policies are here to stay. With the needed systems already in place, dark stores can serve customers while protecting them*. *Forbes
More retailers and grocers are utilizing “Strong digital infrastructure is needed to compete in today’s changing world
~90%of online shoppers are expected to continue shopping online, post-pandemic. But most have higher loyalty to retailers—even online brands—with a physical presence*. *Mercatus 2020
Implementing wireless configuration, in stores and beyond, is the first step toward interconnected physical and digital storefronts.
Disinfectant-ready is the new standard
• In-store customers now expect greater disinfection measures, meaning products must be cleaned often or be contactless. Devices that can stand up to that frequent cleaning are essential.
Solutions that support these trends
Support everything above with high-speed bandwidth; can include wireless infrastructure.
Provide mobile computers, docking cradles, barcode scanners, and printers designed to withstand the regular cleaning protocol required to control the spread of infection and disease.
Ensure your POS technology and payment processor support contactless payment methods and have the right payment gateway for online purchases.
Secure retailers’ data—without them having to invest in their own NOCs—through managed security partnerships.
Keep checkout lanes open and business flowing by cutting down lines and providing greater convenience for customers.
Ensure adequate amount, and proper placement, of wireless infrastructure through network assessments; identify vulnerabilities, MDM for retailers with large amounts of mission-critical or CX devices.