MiContact Center Business rel 9.2 Installation and Maintenance (T-MICC-9.2-IM)

Location: Varies
Venue: Varies
Dates/Times: Varies
Registration Fee: $2,868.75

The Mitel Software Contact Center (MICC) Installation and Maintenance (I&M) course is a five-day, remote leader-led course that provides advanced hands-on training teaching you how to successfully install and maintain an enterprise-contact-center configuration. Covered installation and maintenance topics include contact-center-management ACD, multimedia, and IVR-routing-visual-workflow manager.

You will also gain a detailed understanding of the contact-center-management architecture, media-server configuration, performance of the telephone-system synchronization, and the best practices for maintaining your software. Once the course curriculum and exam have been completed, participants will receive a contact center I&M certificate.

Date Location
Time Register
Sept 14 - 18, 2020 Virtual 9:00 am to 4:00 pm ET Register Now

Format: Remote-leader led

Audience:  technicians, engineers

Duration:  Five days

Prerequisites:  (recommended only, not required)


MiVoice Business rel 9.1 Core I&M Certification or MiVoice Business rel 9.1 Networking, Clustering, and Resiliency Certification


MiVoice Business Standalone ACD Certification


Equipment requirements to attend remote leader-led class:
1 - Either a phone for calling in OR a PC capable of mic and speakers
2 - A computer to connect to the screen share and to an RDP that Mitel will provide


Additional Recommended Training


Terms and Conditions

The information contained in this document is subject to change without notice and should not be construed in any way as a commitment by MITEL NETWORKS or any of its affiliates or subsidiaries.