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  • The ins and outs of working from home

    Posted 03/24/2020 by Ansley Hoke, Sr. Vice President, Marketing NA, ScanSource
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    With more people working from home than ever before, there are growing concerns about work continuity and productivity. As a society, we’re accustomed to 8-to-5 workdays in offices with designated seats. But, because of environmental factors and travel restrictions, many companies are asking employees to work remotely. With this sudden shift, many managers are concerned about engagement, and companies quickly are aligning their technology resources and changing the way work is done—to keep their businesses running smoothly and efficiently while also keeping their teams engaged.

    Here are 10 valuable tips to help ease your business, and your employees, through this work-from-home transition:

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  • A Message from ScanSource Chairman and CEO Mike Baur regarding COVID-19

    Posted 03/18/2020 by Mike Baur
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    Dear Partner, With all the news and concern surrounding the coronavirus pandemic and its market impact, we wanted to reach out and share our thoughts and plans.

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  • The Top Three Ways to Create an Excellent Customer Experience Strategy

    Posted 03/13/2020 by Ian Thompson
    Voice Solutions

    Customer experience (or CX) is a buzz word that has taken over the industry in the last couple years. And heads up - it is here to stay. This is something your business NEEDS to focus on in 2020 and beyond. So let’s break it down. We know every business is focused on providing excellent customer service to their customers. Because most businesses are already pros at providing customer service, it’s easy to use the same theory as the basis for crafting your customer experience strategy. Customer experience is all about how you can take that service to the next level - and truly offer an extraordinary experience to your customers as they complete the purchase journey.

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  • Voice Guided Solutions Increase Accuracy and Efficiency

    Posted 03/05/2020 by Brenda McCurry
    Voice Solutions

    From a consumer’s perspective, there are few things more disappointing than opening a package only to find out it’s the wrong product. The buyer is left inconvenienced and empty handed, while the company also takes a hit, and is stuck paying for returns or exchanges. Voice guided solutions, however, ensure that any room for error is virtually eliminated. By notifying the DC worker that they have selected the wrong product, the employee is allowed the opportunity to correct their mistake before the shipment leaves the center. After a major healthcare provider implemented this new system, it saw a 50 percent reduction in errors, improving the accuracy to over 99.99 percent.

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  • How much does a Meraki MX cost?

    Posted 03/02/2020 by Gabby Giles
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    It makes sense. After all, what good is hearing about all its attributes and how it can help business if it’s priced beyond their means. The challenge is, it’s not like buying bread or a lamp. There is no one fixed price to Meraki MX hardware. The cost is directly related to the capabilities the buyer would like. There is also the additional cost of the licensing agreement, which is required when purchasing Meraki MX. You know what? The pricing of Meraki MX can be very similar to the experience of buying a car. Let’s take a look at that.

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  • Happy Customers Means More Tech

    Posted 02/28/2020 by ScanSource
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    Technology is changing the way every industry does business. In retail, technology is helping create a frictionless shopping experience. Why? Consumers are demanding it. For example, this week Amazon opened its first full-sized grocery store based on the success of its cashierless Amazon Go convenience stores. Yes, cashierless. While this may seem like a headline-making publicity stunt, it’s not. In addition to pushing the boundaries of what we consider possible in retail logistics, they’re pushing hard to implement technology to meet consumer demands. And smart retailers are taking notice.

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  • How to Generate Leads from Your Events

    Posted 02/18/2020 by Ian Thompson
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    It’s safe to assume we all know the benefits of attending events like trade shows, or hosting customer events at exciting venues. Events are a great way to put your brand in front of potential customers and network with industry professionals. But an event often is only as good as the follow-up plan that goes with it. Sounds simple, but post-event nurturing of leads can be the most challenging part of hosting a successful event.

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  • How Technology is Improving the Employee Experience (EX)

    Posted 02/03/2020 by John Harvey
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    Running a successful business isn’t just about attracting and hiring your industry’s top talent; it’s about ensuring that your employees, once hired, are bringing the best versions of themselves to work each day. From offering workers opportunities to improve their wellness, to ensuring their daily safety and enabling seamless remote work capabilities, there are dozens of ways that companies can enhance the overall employee experience.

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  • Five Ways to Make Your Social Media Stand Out

    Posted 01/24/2020 by Gabby Giles
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    Social media marketing is an integral part of a modern business. When done right, it helps increase brand awareness, generate leads, and foster relationships with customers. When done poorly, it can negatively impact customer perceptions and hurt your brand. With ever-changing social trends and epic Twitter smackdowns, it can seem daunting to create consistently good, quality content. However, using social media is essential if you want to stay relevant with your customer base, no matter what industry you’re in. Personally, I scope out the Instagram page of companies before I buy anything from their brands. For many people, that’s the quickest way to get a pulse on a brand. You can tell a lot about a company (or even a person!) from a social media page. For example, are disgruntled customers tweeting at the brand, or leaving nasty comments about not receiving their orders on time or getting a defective product? Comments like those might cause you to question making a purchase. Understanding this is a key part of your overall marketing strategy.

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  • An Increasingly Cashless Society

    Posted 01/03/2020 by Cleveland McBeth
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    Money is constantly evolving. Take a family spanning three generations, for example. The oldest member, or the grandparent, grew up using paper currency for everything. The middle generation was raised using bills and coins, switched to checks for a few years, and eventually transitioned to cards. Meanwhile, the youngest generation rarely touches cash, grew up using cards, and is even comfortable utilizing mobile payments such as PayPal or Venmo. This evolution has occurred because money is a living concept, and as such, it changes based on society’s need to constantly create something that is more efficient, versatile and secure.

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