ScanSource VirtualTechnician®
Set a New Standard in Customer Service
The new ScanSource VirtualTechnician remote monitoring tool helps you identify trouble before it happens. It's a 24/7 solution that keeps you informed about your customer's POS systems so that you can build a proactive help desk and deliver support when it's needed -- not when it's demanded.
VIEW OUR LATEST WEB SEMINAR (11/05/08): Benefits of POS Monitoring – Help Your Customers Be Competitive and Stay in Business.
In today's environment consumers are tech savvy and have little time to wait. A glitch with the POS system can tarnish a customer's experience, ruin a company's reputation and ultimately cost you a customer. POS systems are mission critical. As a service provider, your role is to help keep your customer's POS system operational. Being proactive vs. reactive could mean the difference in keeping a customer and losing one. Click here to see this archived seminar!
“With ScanSource VirtualTechnician we are able to deliver even better support through the anticipation of issues,” Don Capman, president of JD Associates.
Download the amazing story of JD Associates and a major enterprise retail customer.
“ScanSource VirtualTechnician provides peace of mind, ensuring we are always there for our customers and are able to keep a close eye on the systems they have invested a lot of time, energy and money into.” Mike Warren, DCRS
Download the story of how DCRS has saved their customers time and money while improving their own productivity.