ScanSource Communications Customer Survey Please take a few minutes to complete this 8-question survey on the ScanSource Customer Service Department. Your feedback is important to us. Thank you for your time and business.

Company Name:
Account #:
Contact Name:
Phone #:
Email Address:
RMA # (if applicable):

1.	How often do you deal with the customer service department?
	Multiple times a week  Once a week  Every other week  Monthly  Every other month  N/A

2.	What was the nature of your request?
	RMA request  RMA refusal issue  Supplier / product information  Carrier / tracking issue  RMA credit inquiry  Order discrepancy (short ship, wrong product, overship, etc.)

3.	Who handled your request?

4.	Was your issue resolved in a timely fashion?
	Under 24 hours  24 hours  24 - 48 hours  48 - 72 hours  72 plus hours

5.	Was your request handled to your satisfaction?
	Yes  No
	If no, why?

6.	Do you feel that our return policies are fair and competitive?
	Unfair/ Uncompetitive   1    2    3    4    5    Fair/ Competitive

7.	On past returns, was your credit issued in a timely manner?
	Yes  No  Don't know

8.	Overall, do you feel customer service is a resource for support, other than your sales representative?
	Yes  No
	If no, why?