Service Overview

ScanSource Europe offers a range of value added services designed to help resellers grow their business:

Sales Support Services

• Advice on complete solutions
• Individually tailored solutions for your projects
• In-depth product knowledge
• Expertise and experience

Business Development Services

• Advice on a range of solutions
• Advancing your business at a strategic level
• Gaining access to all ScanSource Europe services
• Discussing applications, products and technologies

Logistics Services

• Product availability
• Drop shipments
• Blind shipments
• Rollout services

Financial Services

• Credit limit
• Leasing
• Cross-corporate guarantee
• Personal guarantee
• Credit card payment

Technical Support Services

• Technical questions on all hardware and software
• Answering your technical emails, from the basic problems to the complicated

Customer Services

• RMA form
• Warranty advice
• Returns policy
• Misshipments
• DOA products

Professional Services

Pre-sales Services

• Pre-sales consultation
• Radio frequency site surveys

Post-sales Services

• Maintenance and service contracts
  • Onsite support
  • Return to workshop
• Configuration services
• Installation services
• Extended vendor warranties

News Services

• Email newsletters, ensuring you are the first to know about the latest products and services
• Vendor microsites, providing all the information you need in one handy location

Partner Services

• Partner Services is a division of ScanSource Europe that offers a range of services designed to strengthen your business and help you stay ahead of the competition.

Marketing Services

• Identifying the appropriate material for your message
• Adapting standard layouts to suit your purposes

Solution Partner Programme

• Finding Solution Partners (providers of software, service or speciality hardware) who can provide the missing piece of a solution
• Developing and modifying software to your individual requirements

Educational Services

• Hands-on product training for technical staff from our ScanSource EMEA Training Centre (SETC)
• Advice on marketing and overall strategy through our Customer Education Trainings (CET)
• Roadshow events, providing updates on new products and services
• The opportunity to meet major players in the channel

Online Ordering

• Product research
• Datasheets and product images
• Confirming availability (stock information updated every 15 minutes)
• Checking shipment status
• Ordering online at any time of the day or night