Guide to Value Added DistributionWe at ScanSource Europe believe that the most important thing in value-added distribution is to get the basics right. That means making sure our customers get the right products. Resellers want us to have the products they need and to be able to deliver them where they need them. Our 12,000 m2 warehouse is stocked with over 142,000 items, so availability isn’t an issue. We ship all orders the next day, meaning the majority of our customers receive their orders within 2 working days. We ship over 270 orders every day, and have a 99.94% performance rating in delivering products on time and accurately, which means that resellers can rely on us too. We stock products from more than 30 vendors, ensuring we can offer best-of-breed solutions – ScanSource Europe is a one-stop-shop for all Auto ID, EPoS and wireless needs. In addition, we offer a variety of financial options. We’re always searching for ways to raise credit limits and enable resellers to purchase more. However, there is a lot more to value-added distribution than just credit. That is why ScanSource Europe offers the broadest range of value-added services in the industry. Our highly-trained, multilingual sales representatives are dedicated to Auto ID, EPoS and wireless, and can provide expert advice on putting together complete solutions. In fact, they can help build solutions tailored to the individual needs of the reseller. Such a valuable resource is only ever a phone call away.
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Help is provided on the ground by our Business Development Managers, specialists that resellers can consult for onsite guidance on formulating solutions. ScanSource Europe customers have access to our leading, multilingual Technical Support team. These vendor-trained and certified experts receive over 12,000 calls a year, answering most of them within one day. We also have a specialised Customer Service team, available to answer questions on RMAs and address general account enquiries. As if this wasn’t enough, we offer a range of training events to our customers, guiding them through the principles of emerging technologies as well as explaining the workings of new products. Our Professional Services team provide a range of pre- and post-sale services, including maintenance and service contracts. Plus we run the ScanSource Europe Solution Partner Programme, which enables resellers to find missing pieces in solutions, courtesy of our specialist software, hardware and service provider partners. On top of all this, resellers have access to ScanSource Europe’s online catalogue, which places our entire stock at their fingertips. Fully browsable and with stock levels updated every 15 minutes, resellers can place an order (or track an old order) at any time of day or night. |
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