How does the storefront service compare with other online E-Commerce services?
Our E-Commerce solution combines the technology you expect with a comprehensive product catalog from ScanSource plus personal service. When you sign up, we assign an account manager to you. They will get you started and answer any questions you may have along the way. The product database is updated daily. Further, our E-Commerce Solution offers services that are designed exclusively for your industry. The combination of services provided to you by ScanSource are designed for you to succeed.

What will my storefront look like?
Your E-Commerce Solutions representative will guide you through an easy process to set-up you storefront, and our programmers will make it look and feel like your web site.

What technical knowledge do I need?
None. After our web team receives your application and builds your storefront, we'll review it with you and provide detailed instructions on how to link your website to your storefront. It's that easy.

How quickly can I get an storefront up and running?
Once you complete the sign-up process, ScanSource E-Commerce Solutions can generally have your website up and running in about two weeks.

What are the costs for setting up a ScanSource E-Commerce Solutions Storefront?
We have an affordable subscription plan that removes the burden of investing in technology and additional employees from you. Contact your sales rep or a storefront representative today for demonstration and pricing.

How will I know when someone places an order from my storefront?
When your customer places an order online, they'll receive an emailed order confirmation, and an order notification email will be sent to you. As a result, you'll be aware of all orders as soon as they come in.

Who fulfills an order that is placed through my online catalog?
Your storefront can be set-up to send orders directly to ScanSource, or it can be designed to send them to you. You decide what products to sell and how to obtain those products. We work with you to create an efficient online ordering system, but you are in control of how the order is fulfilled.

Do I need a merchant account before I can use E-Commerce Solutions online catalog?
No. It's not necessary to obtain a merchant account before you use your online catalog. However, we do give you options for accepting credit cards in a secure web environment.

How are credit card orders processed?
All credit card transactions are encrypted and then communicated over secure servers. Depending on the payment processing service you use, the credit card transaction process can vary slightly, but in all cases your credit card transactions are processed securely and in real-time.

Do you offer secure credit card payments?
Yes. Security remains the primary concern of online consumers. We are a VeriSign Secure Site and use current technology to provide a secure transaction environment.

I don't think I have the resources to maintain my storefront.
This is another sales channel, so we agree it is vital to gauge the requirements needed to maintain it. That's why we believe our administration area is convenient and easy for any business user. We created an Online Store Manager that gives you total control over your online activity. Access it over the Internet at any time, and you can review sales and customer information, set prices and create customized pages.

Is my sales, customer and website data kept private?
All of your data is kept confidential and secure on our servers. You are the only one with access to it, and it's only for your use.

What if I currently do not have a website?
Our solution is designed to work for those already with a basic web site, but we can offer guidance based on our years of experience.

Is there any limit to the number of visitors that can access my online catalog?
No. You can receive an unlimited number of visitors and registered customers and there is no change in pricing.

Can I also sell my proprietary products through the online catalog?
Yes. You supply us with the information, and we'll add your products to the product catalog. This is one of the many value-added services we provide for our customers.

What types of reporting features are available?
We provide you with lineup of reports including PO and sales reports to meet your business needs.