|
Manufacturer
|
DOA Period*
|
Manufacturer's Warranty Terms
|
Warranty Service
|
|
3M Touch Systems (Microtouch)
|
30 days
|
Touch Displays: 3-year warranty
Cables and Accessories: 90-day warranty
|
www.3m.com/touch
(866) 407-6666
|
|
Alien
|
Direct to Alien
|
*Readers, Antennas and other hardware components (excluding Tags) - 1-year warranty
* Tags- 180-day warranty
*Software Media - 90-day warranty (does not include software itself)
|
www.alientechnology.com
(800) 372-4160
|
|
American Power Conversion (APC)
|
30 days direct to American Power Conversion (APC)
|
2-year warranty
Customer calls APC to receive RMA.
|
www.apcc.com
800-800-4272, option 5, then 1
|
|
APG Cash Drawer
|
30 days
|
Vasario and Flip-Top cash drawer: 2-Year Limited Warranty
Series 100: 3-year limited warranty or 5-Year Limited Warranty with online registration
Series 4000: 5-year limited warranty or Lifetime Limited Warranty with online registration
|
www.cashdrawer.com
(763) 571-5000
|
|
Cherry Electrical Products
|
30 days
For DOA keyboards, please first contact Cherry @ 800-510-1689. Once Cherry has determined the unit is DOA, and provided a case number, you may then contact SS Tech Services in order to start the RMA process.
|
All Keyboards: 2-year warranty
Warranty Service USA: Gremark Technologies
Warranty Service Canada: Grand Tech Technical Services
|
www.cherrycorp.com
(800) 510-1689
(630) 705-0900
(905) 764-5100
|
|
Cisco
|
30 days *Defective product must go through SS Tech Support
|
1-year limited warranty
Aironet Wireless Products: 1-year limited HW Other products: 90 days to 1 year. See warranties listing online.
|
www.cisco.com
(800) 553-6387
For warranty information, click here
|
|
Citizen
|
30 days
NO DOA return
on
printheads
|
CT-S801, CT-S851, CT-S601, CT-S651, CT-S281, CT-S4000, CT-S2000, CBM-1000II, CT-S310, CT-S300, CT-S280, and CBM-291/293 thermal packaged printers; CD-S500, CBM 910II, CBM-920II and iDP3550/51 impact dot matrix packaged printers. PMU-2200/2300, PPU-231, PPU-700 Kiosk printers- 3 year warranty.
CL-S521, CL-S621, CL-S631, CLP-521, CLP-621, CLP-631, CLP-7200, and CL-S700 series barcode printers (excluding print head, peeler and cutter) - 2 year warranty.
CMP-30, CMP-20, CMP-10 and PD-24 mobile thermal printers (excluding batteries), CT-S2000 Memory printer without Keylock CT-S2000 Memory printer with Keylock (sku# starting with CTS2000RSM-D32), barcode printer print heads, barcode printer cutters and barcode printer peelers - 1 year warranty.
Mobile printer batteries - 6 month warranty
Printer Mechanisms, Controller Boards, and all spare parts, Auto-Cutters, Auto Winders, Control Chips, etc. - 90 day warranty.
|
http://cbma.custhelp.com
(800) 843-8270 (US)
For warranty repair issues within Canada, call (800) 421-6516
|
|
Cognitive TPG
|
30 days
|
2-year warranty
4-year warranty A799 |
www.cognitivetpg.com
(800) 732-8950 ext. 4
|
|
Cradlepoint Technology
|
None
|
1-year warranty
|
(208) 424-5054, option 2
|
|
Datacard Group
|
30 Days / Contact Datacard to obtain a service request number. Once the service request number has been received, contact ScanSource Tech Support.
|
Camera Packages -1-year Software - 18 months Card Printers - 18 months
|
(800) 328-8623
|
|
Datalogic ADC Mobile
|
30 days
|
1-year warranty
|
Web RMA Requests:
www.adc.datalogic.com/onlineRMA
TECHNICAL SUPPORT/SERVICE/RMA:
Toll Free: (888) 435-7772 Direct: (541) 349-8283
rmamobile@datalogic.com
|
|
Datalogic ADC Scanning
|
30 days
|
Standard PowerScan: 3-year warranty
PowerScan 7000 2D: 5-year warranty
QuickScan 6500: 5-year warranty
QuickScan 6500 BlueTooth: 3-year warranty
Magellan Scanner/Scale: 1-year warranty
Magellan 1400i/1000i: 2-year warranty
Gryphon I: 5-Year Warranty
Gryphon Desk: 5-year warranty
Gryphon Mobile/BlueTooth: 3-year warranty
Heron: 5-year warranty
IP products: 30 months
|
Web RMA Requests
www.scanning.datalogic.com
www.adc.datalogic.com/onlineRMA
RMA Phone:
Toll Free: (888) 435-7772 Direct: (541) 349-8283
Datalogic Scanning Technical Support
(800) 695-5700
|
|
Datamax-O'Neil Desktop Printers
|
30 days
|
1-year standard manufacturer's warranty on all models.
|
www.datamaxoneil.com
(407) 523-5540
|
|
Datamax-O'Neil
Portable Printers
|
30 days
|
The following printers are covered for, including print head, 1-year warranty: MP Compact4, OC2, OC3, LP3, MF8i, RP-2000, VMP-2000, Apex Series, S2000i, Andes 3.
The following printers are covered for, including print head, 2-year warranty: MF2TE, MF4T, MF4TE & PrintPAD.
|
www.datamax-oneil.com
(407) 523-5540
|
|
Digi
|
30 days
|
5-year warranty on hardware
|
http://support.digi.com
(877) 912-3444
|
| DT Research |
Contact DT Research directly |
1 year |
Connie @ TSE at
408-772-2266 or via email at
Connie_tse@dtri.com |
|
Elo TouchSystems
|
30 days
|
LCD Touchmonitors: 3-year warranty
All-In-One Touchcomputers: 3-year warranty
All the peripherals/accessories for touchcomputers and touchmonitors will now carry a 3-year warranty whether included in the monitor/computer or sold separately.
*Custom monitors and some Series 5000 monitors are non-returnable.
|
www.elotouch.com
(800) 557-1458
|
|
Epson America
|
30 days
|
1- or 2-year warranty depending on model type.
IR Units = non-returnable, repair only.
From the www.pos.epson.com website you can search for a repair center in your area by zip code. Click on "Service." Then, "Authorized Service Provider Program."
|
www.pos.epson.com
For Canadian warranty repairs, please use one of the following repair centers:
MSPS
16 FORESTELL STREET, BOX 864
Tottenham Ontario L0G 1W0
(905) 936-6006
RYZEX Repair
215 Shields Court Unit 2
Markham Ontario L3R 8V2
(877) 846-3316
SMD Laser
5000 d'lberville suite B139
Montreal Quebec H2H2S6
(514) 521-6238
|
|
Fargo Electronics
|
All DOA issues handled drectly through Fargo Tech Support.
|
1-year warranty
|
www.fargo.com
(800) 459-5636
|
| Fujitsu America |
30 day |
1-year depot warranty - contact Fujitsu to determine products that qualify. |
FAI_Scansource@us.fujitsu.com
(800) 538-8716, option 9 |
|
Honeywell
|
30 days
|
LASER AND HANDS FREE SCANNING
Voyager Series: 5 years
Voyager BT Series: 2 years Voyager GS Industrial: 3 years
MS-7600 Series Horizon: 3 years
Stratos: 2 years
LINEAR & 2D SCANNING
Hyperion 1300g Linear Imaging Scanner: 5 years
3800R Retail/Commercial Linear Imager: 5 years
3800i Industrial Linear Imager: 3 years
3820 Cordless Retail/Commercial Linear Imager: 3 years
4800 Industrial Area Imager: 5 years
Xenon 1900 Retail/Commercial Area Imager: 5 years
Xenon 1902 Cordless Retail/Commercial Area Imager: 3 years
MOBILITY
Dolphin 6000 Scanphone: 1 year
Dolphin 6100/6500 Mobile Computer: 1 year
Dolphin 7800/9700/9951/99EX Mobile Computer: 1 year
All Dolphin accessories: 1 year
Marathon: 2 years
SUPPLY CHAIN
Terminals: 1 year
Scanners: 1 year
Batteries: 6 months
Accessories: 1 year
|
www.honeywell.com/aidc
(800) 782-4263, option 4
Legacy LXE Technical Support or Repair
(877) 493-0947 or (770) 449-0154
or via email at lxehelp@lxe.com
|
|
Honeywell Batteries
|
30 days
|
Mobile Computer Batteries: 1-year warranty
Portable Printer Batteries: 3–6-month warranty(varies)
Charging Holster: 1-year warranty
Battery Chargers: 2-year warranty
|
(800) 267-2711
|
| HP |
Contact HP Technical Support at 800-544-9976 |
Standard Warranty
3-year onsite, next business day
3-year parts and 3-year labor - includes free telephone support 24 / 7
Certain restrictions and exclusions apply |
(866) 852-4865, option 3
(800) HP-INVENT |
|
IBM Point-of-Sale
|
30 days for all products. Contact ScanSource Technical Support to arrange for repair or replacement of DOA product.
|
4800, 4810, 4613, 4838, 4900 :1-year depot or 1-year onsite warranty (varies by model)
4610, 4820, 4852: 1-year depot or 1-year onsite warranty (varies by model)
Contact ScanSource Technical Support for DOA and warranty details by model.
|
(800) 426-7378
|
|
ICVerify
|
30 days
|
1-year warranty on hardware. 30 days free support from day of registration
|
(800) 538-0651
|
|
ID TECH
|
30 days
|
Minimags: 2 year
All other products: 1 year
|
www.idt-net.com
(714) 761-6368
|
| Ingenico |
60 days
Defective products must go through SS Tech Support. |
ipp3XX: 1-year manufacturer warranty
iscXXX: 3-year manufacturer warranty
i6550,i6580, i6780: 1-year manufacturer warranty |
Contact SS Tech Support at 800.944.2439 ext. 4002.
or
email Support@ScanSource.com |
|
Instruments & Equipment (STAR)
|
30 days
|
1-year warranty for both parts and labor
3-year warranty on parts only (years 2 and 3 parts are covered at no charge)
|
(800) 432-1255 ext. 137
|
|
Intellitrack, Inc.
|
30 days
|
30-day warranty - must be requested through ScanSource
|
(888) 583-3008
|
|
Intermec Technologies
|
30 days
Defective products must go through SS Tech Support
* If there is a service contract associated with the returned product, you must contact your sales rep for reimbursement or updates.
|
Barcode printers, data collection terminals: 1 year
Software: 30 days
SF51 Rugged scanners: 1 year
SR6x Rugged scanners: 3 years
SR30 Light Industrial Scanner : 5 years
RFID Hardware: 1 year
RFID Tags: 90 days
Printheads: 90 days
|
www.intermec.com
(800) 755-5505
|
|
Ithaca Printers (TransAct)
|
30 days
|
2-year warranty
|
www.transact-tech.com
(607) 257-8901
|
|
Janam Technologies, LLC
|
30 days
|
1 year
|
www.janam.com
(866) 915-5311
|
|
Loftware
|
90 days
direct to
Loftware
|
90-day replacement for distribution media, manuals and licenses
1-year replacement of non-functioning keys.
|
(603) 766-3630
|
|
Logic Controls
|
30 days
|
All in One units: 3-year warranty
Table display, pole display, & cash drawers: 3-year warranty
Magnetic Stripe Reader: 2-year warranty
All other products: 1-year warranty
|
(516) 248-0400
|
|
MagTek
|
30 days
|
MSR units: 1-year warranty
MICR units: 14 months from the date of manufacture
|
(888) 624-8350
|
|
Microsoft
|
Contact Microsoft directly
|
Contact Microsoft directly
|
(888) 455-7422
|
|
MMF POS
|
30 days
For replacement keys, contact MMF.
|
3-year warranty from date of manufacture on all Heritage, Media Plus and Cashier Plus
2-year warranty from date of manufacture on all Val-U-Lines
|
(800) 769-1954
|
| Monarch (The Printer Systems Division of Avery Dennison) |
30 days |
Printers: 1-year limited depot level warranty
Thermal printheads: Prorated limited 6 months warranty or 1 million inches
Batteries and Cables: Prorated limited 3 months
Physical damage to batteries, cables and/or printheads is NOT COVERED under the limited warranty. |
www.paxar.com
(800) 331-7632 |
|
Motorola
|
30 days. Please note that all returns must include manufacturer's original packaging and box.
|
Accessories, serialized: 90 day warranty
Accessories, unserialized: 30 day warrantyScanners - 1 year standard warranty
Scanners - CS1504: 3 month warranty
Scanners - CS3000, MS954, MS22xx, MS44xx: 1 year standard warranty
Scanners - LS7708, LS9203i: 2 year standard warranty
Scanners - LS9208i: 30 month standard warranty
Scanners - DS457, DS35xx, DS6878, DS9208, DS9808, LS1203, LS3008, LS3408, LS3578, LS4278, LS7808, MS12xx, MS32xx, MT2000: 3 year standard warranty
Scanners - DS4208, DS6707, LS2208, LS4208: 5 year standard warranty
MicroKiosks: 1 year standard warranty
Terminals: 1 year standard warranty
|
(800) 653-5350
|
| M-S Cash Drawer |
30 days |
Star Micronics will only authorize warranty repairs on any printers unless the customer (end user or reseller) contacts Star’s technical support first. Star will issue a case number that must be referenced in order for an IWRA (In Warranty Return Authorization) to be issued for the repair. Customer should contact Star Tech Department at (732) 623-5500 for tech support prior to requesting warranty service for a Star Micronics product. |
(732) 623-5500 |
|
National Service Center
|
Sales rep to contact PM
|
Dependent upon level of service selected (1, 2, or 3 year plan)
|
www.nationalservicecenter.com
(800) 500-6421
|
|
NCR
|
Contact
ScanSource Technical
Support
Lesser of 30 days or date of installation
|
NCR Terminal Standard Warranty: 1-year Depot
EasyPoint 45: 90 Day On-site; 1-year depot
NCR Scanners: Standard Warranty 1-year depot
NCR 7837 Series: 3-year depot, except 7837-0000 (2 year depot)
NCR Fastlane: 90-day on-site warranty
NCR PC/ELS: 1-year on-site warranty
|
(800) 262-7782
|
|
O'Neil Printers
|
30 days
|
All printers, including print head, 1-year warranty
|
www.oneilprinters.com
(949) 458-0500
|
|
Opticon
|
30 days
|
2-year warranty
LG2/CR2: 3 year warranty
Accessories and Batteries: 30-day warranty
|
www.opticonusa.com
(800) 636-0090
|
|
Panasonic System Solutions
|
30 days
*Defective systems must go through SS Tech Support
|
All products have depot warranty. Timeframes vary. Please contact ScanSource Tech Support @ 800.944.2439 ext. 4002.
|
Panasonic c/o Heartland Services (847) 468-5100
|
| ParTech, Inc. |
Contact ParTech directly for DOA returns and replacements |
To receive a warranty repair or OBF replacement the partner will be required to contact PAR’s Customer Service Support Center at 800-382-6200. The following information is needed to process a PR request:
• Channel Partner ID number • Site name, ID number and location where the equipment is installed
• Failed model and serial number and all feature numbers
• Description of failure |
ParTech Customer Service Support Center at 800-382-6200. |
|
Pioneer POS
|
30 days direct to Pioneer POS
|
S-Line, StealthTouch and Magnus all-in-ones, Touchmonitors - 3-year warranty
All others - 1-year Depot warranty
|
http://www.pioneerpos.com
(888) 468-9757
|
|
POS-X
|
30 days
|
All POS-X products carry a 3-year warranty except for the following:
Fuzion Mobile Device: 1-year warranty
XI3200 Barcode Scanner: 5-year warranty
XR520 Receipt Printer: 5-year warranty
*All POS-X products carry 2-Day Advanced Exchange service free of charge for the length of the warranty. Overnight and Extended warranties are available. For more information visit www.pos-x.com/warranty
|
www.pos-x.com
or
(360) 738-8433
|
|
Posiflex Business Machines, Inc.
|
30 days direct to Posiflex.
|
3-year warranty for US & Canada
|
Posiflex Tech Support (510) 429-7097
|
|
PrehKeyTec
|
30 days
For DOA keyboards, please first contact PrehKeyTec @ 800-577-7734, ext.103. Once PrehKeyTec has determined the unit is DOA, customer may contact SS CS to obtain an RMA.
|
3-year warranty
|
www.prehkeytecusa.com
(800) 577-7734
|
|
Printronix
|
30 days
|
P7000 Line Printers: 90 day onsite warranty
T5r/SL5r Printers: 1-year return to factory
T4M/SL4M Printers: 1-year return to factory
Printheads: 6-month return to factory
PrintCarts: 90 days on site
TallyGenicom Line: 90 days on site 9-month return to factory
TallyGenicom Serial: Model specific, contact Printronix
TallyGenicom Laser: Model specific, contact Printronix
|
(714) 368-2686
|
|
RedBeam
|
90 days
|
Software - 30-day warranty; service contract for an additional year of service and telephone support may be purchased
|
support@redbeam.com
(877) 373-0390
|
|
RJS
|
30 days
|
1-year warranty
|
(714) 368-2355
|
|
SATO
|
30 days
No returns on printheads or media
|
Printers - 1 year
Spare Parts - 1 year
Printheads / Platen Rollers - Thermal Transfer Applications: 1 year or 30km (1,200,000 linear print inches)
Printheads / Platen Rollers- Direct Thermal Applications: 1 year or 15km (600,000 linear print inches)
Cutters - 1 year from the date of purchase or the following number of cuts
SATO Standard Guillotine Cutter - 1 year or 300,000 cuts
SATO Heavy Duty Rotary (HD) Cutter - 1 year or 500,000 cuts
SATO XL400/410e Integrated Cutter - 1 year or 1,000,000 cuts
Rechargeable Batteries - 90 days from date of purchase
|
www.satoamerica.com
(704) 644-1650
|
|
Seagull Scientific
|
30 days
|
Seagull will exchange for new product (warranty information to be determined).
|
|
|
Seeburger
|
Non-returnable
|
Full term of license agreement. Software orders require a minimum of 12 months maintenance contract.
|
(770) 604-3888
|
|
Socket Mobile
|
60 days
|
One year limited warranty based on warranty statement. Excludes batteries, removable cables, cases, straps, chargers, and CF to PC Card Adapters (90 day coverage)
|
http://support.socketmobile.com
|
| Stadia |
30 days |
N/A |
N/A |
|
Teklynx
|
Non-returnable
|
Contact Teklynx directly
|
customerservice@teklynx.com
or
(888) 629-4444
|
|
TG3 Electronics
|
30 days
|
One year limited warranty based on warranty statement
Four year warranty on the TG121 Series and TG136 Series
|
Register RMA on web site at
www.tg3electronics.com
or
(262) 652-2626
|
|
Unitech
|
30 days
For batteries, customer should contact Unitech Support Team directly. Unitech will do advance replacement direct with customer if DOA.
|
POS Keyboards - 1-year warranty
Portable Data Terminals - 1-year with optional extended warranty and service contracts available
Scanners - 1-year warranty
Scanners - MS210 series: 3-year warranty
Scanners - MS330 series: 5-year warranty
Stationary Terminals - 2-year warranty
|
us.ute.com
(800) 861-8648
|
|
VeriFone
|
Customer must contact VeriFone for all DOA issues.
|
Mx Series Terminals - 3 years
Vx Series Terminals - 1 year
PinPad 1000SE - 1 year
SC5000 - 1 year
|
www.verifone.com
or (800) 834-9133
|
|
VeriFone (PC Charge)
|
Customer must contact VeriFone for all DOA issues
|
60 days from date of shipment
|
www.gosoftware.com
or (877) 659-8981
|
|
Vigilix
|
N/A
|
N/A
|
http://www.vigilix.com
or
(864) 421-9256
|
|
Wavelink Services
|
Contact Wavelink directly |
Contact Wavelink directly |
www.wavelink.com
(425) 823-0111
|
|
Wavelink Software
|
Contact Wavelink directly
|
Contact Wavelink directly
|
www.wavelink.com
(425) 823-0111
|
|
Zebra Card Printers (formerly Eltron)
|
30 days / Contact Zebra to obtain a case number. Once case number has been received, contact ScanSource Tech Support.
|
Printer: 1-year warranty
Printserver II: 3-year warranty
Keyboard display units: 6-month warranty
Printheads: 6-month warranty
Batteries and spare parts: 3-month warranty
Printers: 12 months from ScanSource Invoice Date
|
(800) 344-4003
|
|
Zebra Technologies
|
30 days
No DOA
returns on printheads
|
Printers (except bar code printheads and other normal wear items), chargers, power supplies, hardware keys, media, ribbon, Zebranet ® printer servers, SEH PS102-Z, SEH PS105-Z, batteries - 1 year warranty
Printheads - 6-month warranty
Spare Parts - 3-month warranty
Accessories - 1-month warranty |
www.zebra.com
(847) 634-6700
|
| * DOA Period is from ScanSource Invoice Date unless otherwise specified.
|