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CISCO SERVICES AT SCANSOURCE

Featured Promotions

ScanSource & Cisco Q3 Cash Back Renewals Promo -
Introducing a ScanSource & Cisco Q3 (February 1 – April 30, 2012) Renewals Exclusive: ScanSource is giving our valued partners up to a $2,000 rebate for closing 50% or more of their total Q3 expiring contracts with our ScanSource & Cisco Services Cash Back Renewals Promo! Want to learn more? Click here.

Cisco SMARTnet Three-for-Two Promotion: More Coverage for Your Customers, More Profit for You -
Cisco's Fast Track 2 program makes it easier for you to sell popular Cisco products and services, including Cisco's award-winning SMARTnet service which offers fast, expert technical support, flexible hardware coverage, and smart, personalized assistance to help you resolve critical network issues. And, from now through April 28th 2012, you can purchase three years of Cisco SMARTnet® Service for the price of two years! For more information, click here or contact your dedicated ScanSource sales rep.  

Why Cisco Technical Services?

Cisco's award-winning Technical Support Services are an essential component of any order to ensure return on investment. Adding a Cisco Service order to every product order helps you increase customer loyalty and satisfaction, improve cash flow, increase revenue opportunities, and most importantly, ensure your customer's Cisco products and network operate efficiently and benefit from the most up-to-date system and application software. And Cisco offers a flexible suite of support services designed to meet your customer’s business needs. 

Whether you are ordering a service contract on brand new equipment or creating a renewal of an existing contract, the ScanSource Cisco Team can assist you with generating quotes and answer any questions you may have. Contact us today with any pricing or technical questions you may have at ciscoservice@scansource.com. We’re always happy to help!

Not sure which Cisco Service offering is right for you and your customers? Check our our Cisco Service overview and decision tree guide, or contact ciscoservice@scansource.com for assistance!

You can also check out the Cisco Service Finder which will help you locate service options available on a particular HW or SW part.

Want to make sure a particular service option is available in your customer's location? Reference the Cisco Service Availability Matrix!
 

CISCO SMARTNET SERVICE & SMALL BUSINESS SUPPORT SERVICE

Cisco Service for SMB & Enterprise Products: Cisco SMARTnet

An award-winning technical support service that gives you direct, anytime access to Cisco engineers and an extensive range of technical resources, Cisco’s SMARTnet Service delivers rapid issue resolution, flexible device-by-device coverage, and premium service options to help you maximize operational efficiency.
 
Cisco SMARTnet provides the following:
  • Around-the-clock, global access to the Cisco Technical Assistance Center (TAC)
  • Access to the extensive Cisco.com knowledgebase and tools
  • Next-business-day advance hardware replacement (premium options such as 4-hour and 2-hour replacement and onsite parts replacement and installation are available)
  • Ongoing operating system software updates and upgrades
  • Cisco OS software support to extend the life of Cisco devices with improved security, increased performance, bandwidth management, new protocol support, and greater interoperability
Want to learn more about Cisco SMARTnet? Visit www.cisco.com/go/smartnet.

Cisco Service for Small Business Products: Small Business Support Service

In today's challenging economic environment, small businesses need not only the latest technolgoy but also peace of mind in knowing that they will get the most value from their technology investment. The Cisco Small Business Support Service delivers three year's peace of mind for Cisco Small Business solution customers. The simple, device-level subscription-based service includes software upgrades and updates, access to the Cisco Small Business Support Center, and next-business-day hardware replacement. It also connects your customers to peer support so they can share knowledge and collaborate with other small businesses.

For more information on service for Small Business products, click here.
 

CISCO SMART FOUNDATION SERVICE

Formerly called SMB Support Assistant, Cisco Smart Foundation Service is specifically designed for small and medium-sized businesses, this service provides simplified, cost-effective network support to help SMB customers ensure operational reliability and protect technology investments on select SMB products.

Cisco Smart Foundation Service provides the following:
  • Advance Hardware replacement –Next Business Day (NBD)
  • Business hours (8 AM –5 PM) access to SMB TAC (access levels vary by region)
  • Cisco.com SMB knowledge base
  • Online network troubleshooting tools designed for SMB
  • Operating system software updates for bug fixes
Want to learn more about Cisco Smart Foundation? Visit www.cisco.com/go/smartfoundation.
 

CISCO SOFTWARE APPLICATION SUPPORT SERVICES

Covering more than 100 Cisco software application products in major technologies, Cisco Software Application Support services strengthen application availability, functionality, and reliability with around-the-clock access to technical support, software updates, and with SASU, major upgrades

Two levels of Cisco Software Application Support Services are available:

  • Cisco Software Application Support (SAS) - Services include around-the-clock access to technical support, application software updates, and to a wealth of technical information on Cisco.com. Designed specifically for Cisco software applications, these services go beyond operating system software support.
  • Cisco Software Application Support plus Upgrades (SASU) - In addition to all of the SAS services, SASU includes major application software upgrades.

Want to learn more about Cisco Software Application Support Services?
Visit http://www.cisco.com/en/US/products/svcs/ps3034/ps2827/ps2993/serv_group_home.html

 

CISCO SMART CARE SERVICE

An innovative new service offered by Cisco certified partners that combines network-wide technical support with proactive network monitoring, assessments and remote repairs for small and medium-sized businesses. Benefits of Cisco Smart Care include:
  • Dynamic dashboard visibility into network performance
  • Proactive end-of-life, field-notices, etc., to better manage and improve your network
  • Reduces the time and effort necessary to keep your network running optimally
  • Allows you to foresee potential problems before they impact your business
  • Offers a platform that combines the advantages of Cisco and its partners in a single service offering
  • Verifies your network is secure and efficient, ensuring ROI
  • Delivers greater margins and recurring revenue than standard Cisco technical service offerings
Want to learn more about Cisco Smart Care? Check out some resources/links below!

Interested in Smart Care? Contact us at 1-864-286-4417 to schedule a call with our Cisco Smart Care team. 

Smart Care Not-For-Resale Offer:
Partners can take 70% off Cisco Smart Care contracts for their own internal network and purchase a contract for as low as $585 with the Smart Care NFR promotion. The Smart Care contract purchased through the NFR promotion:
  • Enables partners to leverage Smart Care knowledge from their own internal implementations to gain deeper understanding of how to build Smart Care into their Cisco service practice
  • Serves as a training tool for internal partner stakeholders
  • Supports customer demonstrations
  • Covers the partner’s internal network with the benefits of Smart Care, including device replacement, technical support and IOS upgrades
Find out how you could even get a Smart Care (demo) contract for FREE!  Contact ciscoservice@scansource.com. 
 

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