Featured Promotions

Want an iPad 3?
We have one with YOUR name on it! Simply send an e-mail to web-help@cisco.com to consolidate your organization's CCO IDs into a single ID, then complete this short survey and include that common ID. We will submit your name in a drawing for an iPad 3! It's just that simple! Plus, consolidating your IDs will allow for a more efficient process when ordering and renewing Service contracts. No CCO ID? No problem! Click here to request one! Promotion ends July 27, 2012. E-mail us at cisco@scansource.com if you have any questions!

Cisco SMARTnet Three-for-Two Promotion: More Coverage for Your Customers, More Profit for You
Cisco's Fast Track 2 program makes it easier for you to sell popular Cisco products and services, including Cisco's award-winning SMARTnet service which offers fast, expert technical support, flexible hardware coverage, and smart, personalized assistance to help you resolve critical network issues. And, from now through July 28, 2012, you can purchase three years of Cisco SMARTnet® Service for the price of two years! For more information, click here or contact your dedicated ScanSource sales rep.  

Why Cisco Technical Services?

Cisco's award-winning Technical Support Services are an essential component of any order to ensure return on investment. Adding a Cisco Service order to every product order helps you increase customer loyalty and satisfaction, improve cash flow, increase revenue opportunities, and most importantly, ensure your customer's Cisco products and network operate efficiently and benefit from the most up-to-date system and application software. And Cisco offers a flexible suite of support services designed to meet your customer’s business needs. 

Whether you are ordering a service contract on brand new equipment or creating a renewal of an existing contract, the ScanSource Cisco Team can assist you with generating quotes and answer any questions you may have. Contact us today with any pricing or technical questions you may have at ciscoservice@scansource.com. We’re always happy to help!

Not sure which Cisco Service offering is right for you and your customers? Check our our Cisco Service overview and decision tree guide, or contact ciscoservice@scansource.com for assistance!

You can also check out the Cisco Service Finder which will help you locate service options available on a particular HW or SW part.

Want to make sure a particular service option is available in your customer's location? Reference the Cisco Service Availability Matrix!

• Around-the-clock, global access to the Cisco Technical Assistance Center (TAC)
• Access to the extensive Cisco.com knowledgebase and tools
• Next-business-day advance hardware replacement (premium options such as 4-hour and 2-hour replacement and onsite parts replacement and installation are available)
• Ongoing operating system software updates and upgrades
• Cisco OS software support to extend the life of Cisco devices with improved security, increased performance, bandwidth management, new protocol support, and greater interoperability

• Advance Hardware replacement –Next Business Day (NBD)
• Business hours (8 AM –5 PM) access to SMB TAC (access levels vary by region)
• Cisco.com SMB knowledge base
• Online network troubleshooting tools designed for SMB
• Operating system software updates for bug fixes

Covering more than 100 Cisco software application products in major technologies, Cisco Software Application Support services strengthen application availability, functionality, and reliability with around-the-clock access to technical support, software updates, and with SASU, major upgrades

Two levels of Cisco Software Application Support Services are available:

• Cisco Software Application Support (SAS) - Services include around-the-clock access to technical support, application software updates, and to a wealth of technical information on Cisco.com. Designed specifically for Cisco software applications, these services go beyond operating system software support.
• Cisco Software Application Support plus Upgrades (SASU) - In addition to all of the SAS services, SASU includes major application software upgrades.

Want to learn more about Cisco Software Application Support Services?
Visit http://www.cisco.com/en/US/products/svcs/ps3034/ps2827/ps2993/serv_group_home.html

• Dynamic dashboard visibility into network performance
• Proactive end-of-life, field-notices, etc., to better manage and improve your network
• Reduces the time and effort necessary to keep your network running optimally
• Allows you to foresee potential problems before they impact your business
• Offers a platform that combines the advantages of Cisco and its partners in a single service offering
• Verifies your network is secure and efficient, ensuring ROI
• Delivers greater margins and recurring revenue than standard Cisco technical service offerings

• Check out the updated Cisco Smart Care BDM Coverage Map and find a local Smart Care BDM covering your area!
• Visit www.cisco.com/go/SmartCare
• Watch our video that covers an overview of Smart Care, Training, and Resources at http://www.cisco.com/assets/services/smartcare/demo/index.html;
• Read Channel Insider's Article on How Cisco Smart Care Defies Economic Downturn at http://www.channelinsider.com/c/a/Cisco/Ciscos-Smart-Care-Networking-Managed-Services-Defies-Recession-538854/?kc=rss;

• Enables partners to leverage Smart Care knowledge from their own internal implementations to gain deeper understanding of how to build Smart Care into their Cisco service practice
• Serves as a training tool for internal partner stakeholders
• Supports customer demonstrations
• Covers the partner’s internal network with the benefits of Smart Care, including device replacement, technical support and IOS upgrades