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The Support You—and Your Customers—Expect

ScanSource has four dedicated technical support representatives who work hands-on with Zebra printers to help solve your technical problems. They are also available for both pre- and post-sale support calls. ScanSource Technical Support by Phone is +1 800 944 2439 ext. 4002.

Zebra Technical Support
Zebra Technical Knowledge Base
As a ScanSource reseller, you have access to Zebra’s Technical Knowledge Base, where you can quickly search a database of questions previously submitted by resellers like you.

Zebra Technical Support by E-mail
Submit an online form to have a Zebra technical support representative contact you.

Zebra Technical Support by Phone
North America and Latin America +1 847 913 2259
Asia/Pacific +65 685 80722
Europe +44 (0) 1494 768298

Zebra Technical Support by Fax
North America and Latin America +1 847 9132578
Asia/Pacific +65 688 50838
Europe +44 (0) 1494 768210

Before Calling
Misunderstanding instructions or omitting a step are the most common causes of technical problems. Please reread the manual and use the Table of Contents and Appendices before you call for technical assistance.

When calling, faxing or sending e-mail, please make certain you have the following printer information available:
  • Model number
  • Serial number
  • Hardware interface
  • Type of communications interface
  • Reseller name and address

Also, know the answers to the following questions when you call:

  • Does the printer perform all self-test functions properly?
  • Does the unit work properly with some equipment but not with others?
  • Are the cables the same?
  • Were the configuration settings changed?
  • Is the problem limited to one label or does it occur on all labels?

Visit the Zebra Technologies Site