Partner Rewards Program and End-User Reporting Please remember that Business Partners are paid from IBM Partner Reward Dollars based on their revenue. This is based on the conditions outlined in the Business Partner contract and that INCLUDES providing us with End-User Reporting. Please note that IBM does follow-up on End-User Reporting from our partners. If you have questions about End-User Reporting or you are not sure how to submit this information to us, please contact Lisa Lawter at ScanSource at 864-286-4475 or via email at
Lisa.Lawter@scansource.com.
TCO TOOL
Please click here for a copy of the
IBM TCO Tool. Please contact your ScanSource sales rep with any questions.
Firmware Update for the SurePOS 566 Model
Please visit this
IBM website to download the upgrade for the touch screen and service processor firmware in the SurePOS 566 Model.
Web Resource Guide Please view this
Web Resource Guide for quick links to IBM sales & product information, retail industry information, communications and collaborations, marketing resources, PartnerWorld, education, technical support, and independent software vendors.
Machines Withdrawn from Maintenance
Please view the
IBM Maintenance Services Withdrawal List for the machines that have been withdrawn from maintenance and the effective dates of withdrawal.
What does "IBM Factory Sealed" mean?The term Factory Sealed means that if you are returning a unit, that it must be returned as it was originally packaged and shipped and the containers are still sealed with the original shipping seals. None of the seals that close the boxes can be broken/opened. Basically, the boxes should have never been opened and are still in the same condition as they are in the screenshot below:
