At Datalogic Scanning, we build value into every product and our Service and Support teams are dedicated to ensuring that customers get every bit of value from their entire technology investment. Datalogic Scanning is your committed partner, both before and after the sale, helping customers develop real-world solutions from the ground up.

Datalogic Scanning offers flexible service and support options to meet the specific needs of you and your customers. It is our goal to provide quality service that brings value to your organization. It is important to keep the product in peak working condition to realize the maximum available uptime. Datalogic Scanning offers many service and support options. We offer technical support and maintenance agreements with various return options and fixed price options. We look forward to working to meet the right service level for your organization.

Quick Replacement Program

• Next-day product replacement - Simple "plug & play" product replacement
• Return to factory standards - Strict conformance to operational and cosmetic specifications using factory parts and procedures
• Includes factory upgrades - Specified factory upgrades are included at no cost to you
• Datalogic Scanning pays all shipping - Via Overnight carrier
• No spares to buy - No additional up-front costs

Service Plus 2-Day Program

• Two-day repair - Depot turn-around time is two business days
• Return to factory standards - Strict conformance to operational and cosmetic specifications using factory parts and procedures
• Includes factory upgrades - Specified factory upgrades are included at no cost to you
• Freight paid both ways - Via 3-day carrier

Service Plus Five-Day Program

• Five-day repair - Depot turn-around time is five business days
• Return to factory standards - Strict conformance to operational and cosmetic specifications using factory parts and procedures
• Includes factory upgrades - Specified factory upgrades are included at no cost to you
• Includes delivery costs - Datalogic Scanning pays for delivery of repaired product to your specified location

Service Program

The new Service Program is aimed to

• Make your business simpler
• Improve your service level
• Involve you into a long term partnership
• Increase your satisfaction
• Reduce total cost of ownership

 Datalogic Mobile offers a wide and complete range of post-sales services to protect your investment in mobile products, making your data capture systems more efficient, reducing maintenance and assistance costs, while ensuring maximum productivity and profitability.

WHAT IS EASEOFCARE ABOUT?

EASEOFCARE, the new service offered by Datalogic Mobile, has been enhanced with exciting new benefits at a cost effective price. Along with the new deliverables, Datalogic Mobile now offers 5 year contracts in addition to the 3 year contracts at the time of product sales. Furthermore, all the Ease of Care programs also include the Wavelink TE and Avalanche software maintenance for the same duration of the contract.

EASEOFCARE Overnight Replacement Comprehensive. Losing the use of your Datalogic Mobile product means reduced productivity and costs you money. Datalogic Mobile's Overnight Replacement Service offers the fastest possible "next day, plug and play" unit replacement, with a spare pool owned and managed by Datalogic Mobile. It  covers manufacturer defects, regular  wear & tear, incidental breakage, selected accessories and includes freight paid both ways  with 1-3-5 year plans. It is ideal for customers operating in task critical environments where maximum up-time is required.

EASEOFCARE 2-Day Comprehensive.  This program provides an increased service level at an unbeatable price.  It provides you with efficient factory level depot repair service with a rapid  turnaround time, two (2) business days, covers manufacturer defects, regular  wear & tear, incidental damage, selected accessories and includes express freight paid both ways with 1-3-5 year plans. It is ideal for customers operating in environments with limited spares or minimal down time requirements.

EASEOFCARE 5 day. This program delivers the security of knowing that your product repairs are easily handled with consistent factory procedures, controlled costs and guaranteed results. It covers manufacturer defects  with  five (5) business day repair turnaround, includes freight paid both ways with 1-3-5 year plans. It is ideal for customers requiring enhanced repair turnaround and improved cost control.

Factory Warranty. This covers factory defects up to 1 year with a 10-day turnaround time commitment and ground courier return shipment.

"We know the importance of keeping your business running with our products"


EASEOFCARE SNAPSHOT